Job Overview
Position Summary:
Program Manager serves in the field as the manager responsible for the case, mastering daily case management skills, including developing and overseeing clinical programs, supervising Behavior Technicians, and providing education and training for client caregivers. The Program Manager will provide clinical skills instruction and behavior reduction protocols based upon the principles of Applied Behavior Analysis to children with Autism and related developmental disabilities in the home, community, school, and clinic settings. The Program Manager will collect data on programs, assist with parent training, and implement programs developed by a Board Certified Behavior Analyst which are individualized for each client.
Essential components of this position are listed below but subject to change at the discretion of Behavior Nation LLC. This job description describes essential job functions but does not provide an exhaustive list of duties that may be assigned.
Responsibilities and Duties:
- Deliver clear, concise, constructive, and actionable communications, insights, feedback to staff and client families with professionalism, HR-compliant language, and a spirit of customer service.
- Efficiently produce each client’s clinical programs, reports, and other supervision documents accurately and completely in compliance with contracted (billable) hours.
- Directly supervise, train and support BIs, from entry-level to advanced, to successfully exhibit the necessary confidence and authority to build rapport with families and conduct effective sessions from Day 1, regardless of, and in alignment with, their personal level of experience.
- Provide coverage for peers during their absences and provide direct therapy to clients if the BI is absent and other coverage is not available.
- Respect the time of colleagues and client families by maintaining a punctual, consistent, reliable schedule, and inspiring others to reflect the same attitude and share the commitment.
- Provide training and ongoing support to caregivers and family members tailored to support their communication and learning styles, and cultural needs.
- Maintain professional, regular, and effective (timely and accurate) communication with client families and all colleagues (administrative and clinical).
- Produce clinical and administrative duties and paperwork with accuracy and timeliness and in compliance with the contracted (billable) hours allotted.
- With a spirit of leadership and teamwork, attend and lead clinical team and training meetings.
- Comply with the company’s policies, procedures, timelines, and budgets.
- Assist in effective development and delivery of ABA and other services as needed by their supervisor and area director.
Billable Hours Requirements: Minimum of 32 hours per week or per current company policy.
Knowledge/skills/abilities:
- Self‐disciplined: Able to schedule and attend client appointments and clinical team meetings with consistency, reliability, and punctuality.
- Excellent written and spoken communication: Clear language, accurate grammar, and spelling.
- Excellent time management skills: Understands how to allocate working days between billable hours and non-billable hours, onsite (direct) and in‐office (indirect) supervision hours.
- Excellent interpersonal skills: Builds rapport with clients and with colleagues, and cultivates rapport between the clinical team and client family.
- Excellent team player attitude and customer service orientation: Aligned with organizational practices, and working in service to client families and colleagues, regardless of their position.
- Ability to give and receive constructive feedback.
- Bilingual skills are valued.
Basic & Physical Requirements:
- Must be able to lift 30 to 60 pounds.
- Must be able to lift and carry clients with adaptive equipment.
- Must be able to assume and maintain a variety of postures (kneeling, squatting, crawling, sitting, standing) for extended periods of time.
- Must be able to sit on the floor or stand for extended periods of time.
- Must be willing and able to restrain/hold/transport and utilize quick body movements as indicated in the Behavior Intervention Plan in the course of working with children with challenging behaviors.
- Must have the manual dexterity to perform specific computer and electronic device functions, and paper means for data collection.
- Must be physically present at the assigned job location, which may include home, school, community, and clinical placements.
- Must be able to receive detailed information through oral communication.
- Must have visual acuity to read and comprehend written communication through a computer, electronic devices, and paper means.
- Must have reliable transportation and be willing and able to travel between different job sites within the San Francisco Bay Area.
- Must have a valid California Driver’s License & insurance in good standing.
- Must maintain a professional appearance with regard to clothing, grooming, hair, and make-up.
- Must pass a criminal background check (Clean DOJ/FBI record).
- Must have or be able to acquire First Aid/CPR Certification.
- Must have or be able to successfully complete RBT certification if does not have BCaBA certification.
- Must pass TB test, and have up-to-date immunization record (per company requirements).
- Strong interest in working with individuals impacted by neurodevelopmental disorders.
Experience:
- Experience working with children ages 18 months and older providing in a classroom or 1:1 setting.
- Experience implementing the principles of Applied Behavior Analysis.
- Educational, Speech, or Allied Health Services experience.
Education:
Required:
- Bachelor’s Degree + 12-semester units in applied behavior analysis + 1 year of experience in implementing behavior modification intervention services OR
Bachelor’s Degree + 2 years of experience in implementing behavior modification intervention services + RBT Certification.
OR
Board Certified Associate Behavior Analyst (BCaBA) certification.
Preferred:
- Master’s degree in Psychology, Education, Applied Behavior Analysis, Speech and Hearing Services, or related field board Certified Associate Behavior Analyst (BCaBA) certification.
Benefits Of Working With Behavior Nation:
- Highly competitive pay depending on experience.
- Monthly bonus opportunities (eligibility per company policy).
- Professional Development Opportunities and Training.
- Opportunities to attend conferences (per company policy).
- Paid Training.
- Sick and vacation days.
- 401(k) per company policy.
- Paid drive time and mileage.
- Opportunities for career advancement.
- Medical and dental benefits for full-time employees.
- Company laptop and other digital devices.
