Adult Case Manager

Adult Case Manager

Mountain Home is seeking a full-time Case Manager (CM) to provide case management to young mothers between the ages of 16-29 diagnosed with severe and disabling mental illness. The CM links clients to needed medical, social, educational, vocational, and recreational services and provides advocacy and support which increases a client’s independence in the community.

The ideal candidate has a passion and talent for helping others, communicating clearly and compassionately, and has an ability to connect and empathize with individuals, including diverse and marginalized populations. They are detail-oriented, efficient, and highly organized. They remain calm in high-stress situations and are able to work without direct supervision. They are trustworthy, dependable, relatable, and friendly. The ideal candidate is familiar with social services in the Missoula community, has knowledge of mental illness and treatment, has two or more years of experience providing case management or similar services, and a bachelor’s degree in social work or human services.

Who We Are

Mountain Home is a fast-growing Missoula nonprofit whose mission is to provide a safe home and nurturing community where young mothers discover their strengths, and children thrive. Over the last 21 years, we have built an effective, holistic model of care which integrates supportive housing, mental health care, employment and education support, trauma-informed childcare, and more. We work closely with young families, donors, and community partners to build brighter futures, two generations at a time.

What You’ll Do

The Adult Case Manager is responsible for the following:

• Providing direct care to clients including helping complete paperwork and mentoring, etc.
• Meeting weekly for case management with clients and maintaining individual client files
• Building rapport with clients while maintaining professional boundaries at all times
• Providing services primarily in the community or in clients’ homes
• Providing staff with client history/special requirements and hosting team meetings
• Making referrals to other services such as mental health services, parenting, etc.
• Communicating with clients’ therapists for care coordination and treatment planning
• Providing transportation and serving as an advocate for clients at appointments
• Completing and overseeing the discharge process for all assigned clients
• Documenting dates, times, and progress notes for all meetings in an online database
• Meeting and maintaining billing hours expectations and documentation timelines
• Attending meetings and trainings as required and meeting regularly with their supervisor
• Other appropriate and job-related tasks as assigned

Who You Are & Keys to Success

To be successful in this job, you will excel in four areas:

Relationship-building: You have enthusiasm for meeting and engaging with people. You empathize with the communities we serve and are able to put people at ease, especially when there are lines of difference. You believe in our mission and the communities we serve. You listen closely for the need underneath the complaint or concern and work collaboratively to devise solutions. You spot barriers and have a superpower for making services or programs easier to access and more relevant.

Highly organized, motivated, and detail-oriented: You manage a high volume of work with efficiency and create systems for keeping tasks from slipping through the cracks. You can juggle multiple projects, anticipate obstacles, and find alternative paths when needed. You are reliable and dependable through a commitment to your schedule/tasks.

Excellent communication skills: You speak clearly, relatably, and professionally whether in person, on the phone, or over email. You communicate well with others, including clients, staff, and community members. You are honest and genuine.

Commitment to racial equity and social justice: You recognize the role of gender, race, income, age, and other identities in shaping our client’s needs. You recognize how your own identities show up in the work, and welcome, reflect on and act on feedback with an eye toward continuous learning about justice, equity, diversity, and inclusion.

What Else You Should Know

Mountain Home is an equal opportunity employer and we do not discriminate on the basis of race, religion, color, sex, age, national origin, gender, marital status, sexual orientation, military status, or disability. We value having staff who come from communities of diverse perspectives and have lived experience. We encourage people of color, indigenous folx, members of the LGBTQ community, and people with disabilities to apply.

This position is full-time, 36 – 40 hours/week. This position reports to the Lead Case Manager and is based onsite at Mountain Home in Missoula, Montana. The role requires local travel (~ 50% of the time). The base wage for this position starts at $18 hourly with the hired individual’s wage calculated using Mountain Home’s wage matrix. Available benefits include health, dental, vision, short-term disability, and life insurance, 5 weeks annual paid leave, an employee assistance program (EAP), and opportunities for training and professional development.

How to Apply

To be considered for this position, please complete the entire application. Please answer all questions honestly, a response that may seem less than ideal will not necessarily disqualify you from consideration for employment with Mountain Home.

All offers of employment at Mountain Home are contingent upon clear results of a thorough background check. Although certain criminal history convictions and probations and driving records may not necessarily disqualify an applicant, the following factors will disqualify an applicant from being considered for employment: Failure to complete the background check process; Driving record that indicates a pattern of unsafe and/or impaired driving when the job requires transporting clients or operating Mountain Home vehicles; Any felony conviction and/or crime punishable by confinement greater than one year; Past history of sexual victimization or exploitative behavior of children or adults (regardless of therapy completed); Conviction of any crime in which children were involved (regardless of successful completion of probation or incarceration); A violent offense within the last five years; More than one violent offense ever; Termination from a paid or volunteer position for misconduct with a child; Providing false information about criminal history.