Job Overview
Public Strategies Overview
Public Strategies (PS) is a nationally respected consulting, project management, and marketing firm based in Oklahoma City. We provide innovative solutions for federal, state, and local clients, including project and program management, training and technical assistance, technology, event management, research and evaluation, video production, and strategic communications. We also deliver research-informed direct services to financially vulnerable Oklahomans, with a focus on strengthening families and improving employment opportunities.
We are a collaborative team of thinkers, creatives, strategists, communicators, builders, researchers, and change agents committed to touching lives, driving change, and doing good well.
Position Summary
Family Expectations, a healthy relationship and parenting education program, is designed for couples that are currently pregnant or who have had a baby in the past three months. The program is research informed, aligned with best practices, and is engaged in a rigorous evaluation lead by some of the most respected human services researchers in the country today. The Family Support Coach will contribute to Public Strategies mission of helping systems, organizations and individuals reach their full potential while maximizing the public good and by building and fostering strong foundational relationships with community service providers and others committed to making a significant, measurable and sustainable difference.
The Family Support Coach (FSC) supports the working alliance between the Family Support (Case Management) and Education Services teams. The FSC monitors and facilitates workshop completion and provides individualized and group support to couples enrolled in the Family Expectations (FE) program through reminder phone calls, consistent assessment and follow up of couples relationship challenges and immediate needs, building couples capacity to deploy a range of skills to improve family life, and supporting couples in meaningful behavior change that has a positive impact on both their relationship and their children. The FSC will connect couples with community resources in group and individual settings with an emphasis on employment development and mental health services. Additionally, the FSC will provide assistance to trained Educators and facilitate skills practice sessions and access to resources for couples during FE workshops.
This is a full-time position that requires a flexible schedule including daytime and evening availability. Program services are delivered throughout the week and on weekends.
Essential Job Functions
- Facilitate and encourage workshop attendance by identifying and reducing barriers that might prevent couples from participating in the program.
- Develop rapport and relationships that keep couples engaged in the program especially through phone, text, email messages, mail, office visits, and workshop involvement.
- Meet an 80% key performance indicator of caseload-workshop completion.
- Offer individualized and group assistance and support by assessing couples needs through case management principles and best practices.
- Ensure couples are building competency in the skills taught in the curriculum during outreach and follow-up contacts, as well as during office visits and/or workshops.
- Meet regularly with the Family Support Manager to review couples program participation and relationship progress.
- Facilitate couples participation in employment development services, education, and mental health assistance through referrals and program partner services.
- Maintain case notes and files within established protocols in Management Information System (MIS) and other files and database systems that are established.
- Follow understanding of policy and procedures.
- Other duties as assigned.
Education/Training
- Bachelors degree in Sociology, Social Work, Marriage and Family Studies, Psychology or equivalent, required
- Three years of equivalent experience will be considered in lieu of education
Experience
One year experience in social services and knowledge of community resources, required
Special Requirements
- Ability to work a flexible schedule, including some week nights and weekends
- Willing to make home and hospital visits
- Ability to multi-task
- Ability to travel within the city and surrounding areas for outreach
Essential Physical Requirements
Sufficient mobility and strength to move about the facility. Ability to be mobile throughout the community.
