Call Center Rehire

Lands' End

Job Overview

Job details

Job Type
Part-time

Full Job Description

 

Welcome Back!

We look forward to you joining us for another peak season.

Please review the training dates, and availability requirements below and click to apply.

Training Dates

Virtual Training Options


Days 
8:30 am – 4:30 pm

9/08-9/09 or 10/05-10/06


Evenings 
5:00 – 10:30 pm

9/14-9/16 or 10/18-10/20

 

These will be virtual training sessions from your home office. If you elect to work onsite, you will train from an assigned station in your center. Minimum download speed continues to be 30 megabits/second. You can confirm your speed by entering speedtest.net in the browser of your personal PC, laptop, tablet or smartphone in WIFI mode.

Flexible scheduling options

  • 3 shifts/week, one of these on Saturday or Sunday.
    • Days: Latest start time 9:00 am, end time 6:00 pm
    • Evenings: Latest start time 5:00 pm, end time 11:00 pm
    • On Call shifts: Typically, two 4-hour shifts, and you can select days and evenings.
  • Holiday Peak Availability – condensed peak requirement including no On Call shifts!
    • Required workdays include Nov. 26, 29, and 30, Dec 6 and 7.
    • From Nov. 27 through Dec. 10, you must be available four shifts/week. Evening shifts may end at midnight. There will be no On Call shifts required during these two weeks.
  • Shift trades are always available, and shift gives will be available as business volume allows.
  • We recognize some employees plan to work with us for peak only, and seasonal reductions will begin January 7, 2022. We will have year-round opportunities available also!

All training times are in Central Standard Time

Technical requirements that you will provide:

  • Dedicated stationary workspace with a closed door to ensure a noise-free office environment. Desk and chair that allows you to work safely and comfortably.
  • Consistently reliable high-speed internet supplied by a cable or DSL provider with minimum download speed of 30 megabits/second or greater. Wireless or satellite broadband service is not allowed.
  • Stand-alone monitor at least 24”; two monitors are recommended. A TV, laptop or tablet monitor is not compatible with the computer provided.
  • Wired internet connection in your home office with modem/router connected within 6 feet of your desk. A phone landline is not required.
  • It is useful, but not required, to have access to a smart phone, tablet or laptop for the ability to view training materials while practicing skills on your desktop.
  • Ear buds to listen to recordings during training sessions.

Lands’ End provides agents with: Computer, keyboard, mouse, phone (VoIP), headset.

 


Physical Requirements
:

This is a stationary position, continuously listening and talking with customers while working on a computer for 6-12-hour shifts.

We are not accepting applications for residents of: AK, AR, CA, HI, KS, MT, NM, NY, RI, SD, VT, DC, WV, PR or outside of the United States.

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor???s legal duty to furnish information. 41 CFR 60-1.35(c)

Lands’ End
1 day ago

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