Job Overview
We’re building a better health system! At Nice, we’re making healthcare accessible by delivering integrated primary, musculoskeletal, and mental health care to patients when they want it through a combination of in-home and virtual visits while also improving the quality of care by eliminating the complexity, poor management, and time constraints that hold clinicians captive. Building a better health system for all requires the input and perspectives of all. Nice actively seeks a mixture of beliefs, backgrounds, education, and point of view to help us drive better, more informed design and business decisions. Nice is committed to building a diverse, inclusive, and equitable workforce and we diligently provide equal employment opportunities for all applicants and employees.
The Care Coordination team at Nice Healthcare has an exciting opportunity for an experienced Care Coordinator! In this role, you’ll work collaboratively with the clinical team to create the best healthcare for our patients. We are looking for a motivated, resourceful, and organized individual to provide amazing services through patient care coordination and customer support.
What you’ll do at Nice:
Triage Coordination
- Utilize the Nice app, EMR, and chat platforms to communicate with patients and staff
- Respond to incoming messages from patients and triage communication between patients and clinical staff in a timely manner
- Understand, prioritize, and triage urgent questions from providers
- Send electronic medical forms to patients when requested by a member of the clinical team
- Electronically fax patient referrals to specialty clinics
- Answer the main phone line and triage calls appropriately
- Monitor and triage all incoming emails and faxes
- Track all incoming patient lab and imaging results
- Ensure all lab and imaging results are successfully received and alert the appropriate provider
- Assist patients and providers by troubleshooting connection issues
- Provide support and break coverage for other members of the Care Coordination team
- Ensure every communication and interaction between Nice and its patients is a positive and professional experience
Scheduling Coordination
- Schedule home visits
- Review visits for the day and plot a route for each provider based on patient’s needs
- Electronically fax patient referrals to specialty clinics
- Manage communication with providers via phone and/or Nice app messages
- Check in with providers throughout the day to make sure they are moving through their routes efficiently and they have all the supplies/medications needed for each visit
- Follow up on lab/imaging orders each day for patients
What you’ve done before:
- Extensive experience with technology including, but not limited to web-based communication, virtual mapping platforms, virtual teleconferencing software, online password managers, software-based authenticators, MS Office and Google Suite
- Ability to efficiently transition between multiple digital platforms
- Experience troubleshooting technical issues, specifically within an iOS operating system
- Strong attention to detail, prioritization, organization and self discipline
- Extremely effective communication with team members using various web-based interoffice communication platforms
- Ability to work efficiently in a virtual team setting while working independently from home
- Minimum 1 year high-volume scheduling experience
Position Specifics:
Job Type: Full Time
Hours:
- Monday-Friday: 7:30-4:30pm CDT (applicants). 8:30-5:30pm PDT (applicants)
- Every fourth weekend: 8am-12 pm CDT or 8:30-12:30 pm CDT
Location:
- Fully remote
- A dedicated work space, free from interruptions is required
Job requirements:
- Strong Internet signal with a secure wifi
- Secure hotspot on your phone (unlimited data strongly preferred)
What Nice offers you:
- 100% remote work environment – work from anywhere in the U.S.
- Medical, Dental, and Life Insurance
- Competitive salary
- 25 days of PTO that we actively encourage you to use
- Development opportunities
- Generous parental leave
- Personal enrichment & wellness stipend annually
- 401k with up to 5% employer contribution
- Personal and family use of Nice Healthcare (in eligible cities)
- “Work Soft, Play Soft” environment – we support you putting your personal life first!
- The nicest team members
- … And much more!
About Nice Healthcare
Nice Healthcare is a technology-enabled full-service primary care clinic without a physical location that treats our patients in the comfort of their homes with in-person visits or online video calls.
We foster an open and supportive company culture that values the input and ideas of all team members no matter their role. We are an innovative company in that we are revolutionizing the way patients receive primary care services and we don’t settle for the status quo – we are always implementing new processes and technology to make our work more efficient and productive.
We are committed to building a workforce that is diverse and inclusive. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
