Case Manager

SUMMARY
The Case Manager uses independent judgment and discretion to provide direct services including: case planning, advocacy, outreach, and home visitation activities for children, adults, and families in collaboration with a team.

ESSENTIAL DUTIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must spend over 50% of their time on these duties.

• Outreach to potential members from a call list (TEL), inform them of the program and its benefits, and enroll them in services.
• Complete the agency’s intake forms and the required Health Action Plan (HAP) and Health Risk Assessment (HRA)
• Ensure goals of individuals from HAP are being met.
• Serve a liaison between member, healthcare team, and other community resources.
• Link family to relevant and requested community resources and supports.
• Support member and their support system with health literacy.
• Provide health promotion and self-management training.
• Advocate on behalf of member with healthcare professionals and community programs.
• Identify community resources for member via internet research, community directories, and/or their fellow staff members.
• Accompanies ECM members to office visits, as needed and according to applicable guidelines.
• Monitor treatment adherence and informs teams of any changes or lack of adherence.
• Arrange transportation as needed.
• Ensures all client files are accurately and completely maintained.
• Establishes and maintains rapport and effective working relationships with children and families and works effectively within CII and social work community at large.
• Uses independent judgment and discretion to identify client’s needs and provide community referrals to client and others.
• Advocates on behalf of the client with other agencies, government programs and similar to help them receive needed services.
• Ensures accurate and timely completion of outcome and evaluation testing and reports required by the program.
• Travels extensively within LA County and on occasion, beyond LA County.

ADDITIONAL DUTIES

• Conducts intake interviews to gather information and completes required paperwork.
• Attends educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the art practices; participating in in-service programs.
• Develops and maintains knowledge of service standards and policies as stipulated by contract, licensing, and/or other governing bodies.
• Provides transportation to clients based on needs to various appointments.
• Other duties and special projects as assigned.

EDUCATION & EXPERIENCE

• 2+ years experience providing case management in an intensive level program.
• Bachelor’s degree in Social Work, Health, Public Health, or a related field with relevant work experience.
• Background in health care services and/or public health.
• Possess the ability to engage and connect with diverse population including but not limited to individuals experiencing homeless, at-risk for homelessness, and under-resourced communities, persons with mental health and substance abuse disabilities.
• Comfortable with conducting outreach virtually, in-person, and by phone, including making cold calls.
• Detailed oriented – can complete the necessary paperwork (intake forms, Health Action Plan, etc.)
• Available to work evenings or weekends, as needed.

OTHER QUALIFICATIONS

• Has knowledge of and possesses strong engagement skills as well as crisis and de-escalation skills to provide quality care and services to clients and families.
• Processes reliable transportation.
• Possesses a valid driver’s license and state-required auto insurance.
• Spanish / English bilingual preferred.
• Ability to handle confidential information.
• Strong interpersonal skills and critical thinking abilities.
• Able to work independently and take initiative.
• Establish and maintain effective working relationships with those contacted in the performance of required duties.
• Maintains patient privacy, including protecting the confidentiality, safeguarding the integrity and availability, and limiting the use and disclosure of patient Protected Health Information (PHI) to authorized individuals and entities.
• Participates in, conducts, and sustains performance quality improvement activities according to designated role and responsibilities.
• Sensitivity to service population’s cultural and socioeconomic characteristics.
• Excellent verbal and written communication skills.
• Punctual and dependable attendance.
• Free from alcohol and drug abuse.
• Understands CII’s basic philosophy and participates fully in carrying out its mission.

CONTINGENCIES

• Must be fully vaccinated to comply with the California Department of Public Health (CPHD) order by February 1, 2022. The agency will provide accommodations as required by applicable law.

BENEFITS

• Generous paid PTO, plus nine paid holidays and CII is closed between Christmas and New Year’s
• Free basic HMO Medical, Dental, and Vision
• Eligible employees receive a 5% retirement contribution
• Up to $4,500 in tuition reimbursement annually
• Eligible for the Public Service Loan Forgiveness program
• Flexible Spending Account (FSA)
• Life and AD&D Insurance
• Voluntary Supplemental Insurance
• Opportunity for growth & advancement
• Professional development & continued training
• Team building & bonding through company sponsored events & activities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)