Case Manager

Massachusetts Department of Public Health

Job Overview

The Department of Mental Health (DMH) Metro Boston Fuller Site is seeking a Human Service Coordinator I (HSC)/Case Manager with strong attributes in the Human Service field to work in the Greater Boston Area Office. The successful candidate for this position will work with adults who have been determined eligible for DMH services.

The core function of this position is to help individuals maintain their stability in the community, provide resources, crisis stabilization and assist with assessment of their mental health needs and psychiatric services.

Please Note: this position is 40 hours per week, 8:00 AM to 4:30 PM Monday through Friday.

Duties and Responsibilities: (these duties are a general summary and not all inclusive):

  • Carries a case management caseload and will help clients locate and maintain; housing, financial assistance, medical, mental health and dental services, vocational and educational resources, socialization opportunities and transportation, to support clients successfully transition to and placement in the community.
  • Develop ISP for clients in caseload to insure coordination and monitoring of all aspects of treatment for each client.
  • If necessary, provides outreach and crisis intervention to clients to assess mental health needs and insure proper psychiatric treatment.
  • Maintains and initiates extensive liaison work with community agencies including mental health services, court, welfare and social security, to maximize the quality of life for clients.
  • Collects standardized client related data for research, evaluation or administrative purpose.
  • Maintains clients’ records with up-to-date client information, progress notes and ISP, in order to insure coordination and adequate treatment services.
  • Visits clients in their homes or usual place of residence and monitors the safety of the environment
  • Facilitates referral of clients to programs best suited to their services needs. Coordinates transitions to various community programs.
  • Safeguards human rights of clients through familiarization with providers and domestic environment, support and advocacy and reporting of human rights
  • Performs related duties as assigned

Required Qualifications:

  • Knowledge of psychosocial problems of those with mental/emotional disorders.
  • Knowledge of the principles, practices and techniques of counseling.
  • Knowledge of the types of programs and services available to the mentally ill population.
  • Knowledge of methods of general report writing.
  • Knowledge of principles and practices of crisis intervention.
  • Ability to make case assessments by examining records and documents and through questioning and observing clients.
  • Ability to communicate effectively orally and in writing.
  • Ability to evaluate and maintain accurate records.
  • Ability to make decisions act quickly and maintain a calm manner in stressful and/or emergency situations.
  • Ability to write concisely, to express thoughts clearly and to develop ideas in logical sequence.
  • Ability to interact with people who are under physical and/or emotional distress.

Preferred Qualifications:

  • Experience working with individuals with serious, persistent mental illness, substance abuse and/or who have experienced homelessness.
  • Given the population served, bilingual or multilingual fluency.

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve – but it is more than a paycheck. The State’s total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

DMH Mission Statement:

The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

Total Compensation:

As an employee of the Commonwealth of Massachusetts, you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve – but it’s more than a paycheck. The State’s total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

  • 75% state paid a medical insurance premium
  • Reasonable Dental and Vision Plans
  • Flexible Spending Account and Dependent Care Assistance programs
  • Low cost basic and optional life insurance
  • Retirement Savings: State Employees’ Pension and a Deferred Compensation 457(b) plan
  • 12 paid holidays per year and competitive Sick, Vacation and Personal Time
  • Tuition benefit for employee and spouse at state colleges and universities
  • Short-Term Disability and Extended Illness program participation options
  • Incentive-based Wellness Programs
  • Professional Development and Continuing Education opportunities
  • Qualified Employer for Public Service Student Loan Forgiveness Program

Pre-Hire Process:

  • A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori.
  • Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.
  • Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.
  • If you would like to request an ADA or religious accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form
  • For assistance please contact Health Human Resources at 617-626-9255
Qualifications


First consideration will be given to those applicants that apply within the first 14 days.
Applicants must have (A) at least three (3) years of full-time or equivalent part-time, professional experience in human services work or social work or (B) any equivalent combination of the required experience and substitutions below.
Substitutions:
I. A Bachelor’s degree or higher in a related field may substitute for two (2) years of the required (A) experience.
Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver’s license at a class level specific to assignment.
Based on assignment as Qualified Intellectual Disabled Professionals, within the Department of Developmental Services, a Bachelor’s degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, physical education or other a related field is required.
Executive Order #595: As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply

Official Title : Human Services Coordinator I
Primary Location : United States-Massachusetts-Boston-25 Staniford Street
Job : Community and Social Services
Agency : Department of Mental Health
Schedule : Full-time
Shift : Day
Job Posting : Apr 18, 2022, 8:14:19 PM
Number of Openings : 1
Salary : 57,885.88 – 79,062.10 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Saned Diaz – 6478948552
Bargaining Unit : 08-SEIU – Local 509 – Social/Rehabilitation
Confidential : No

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