Case Manager – Behavioral Health – Remote

Case Manager - Behavioral Health - Remote

Job Overview

Case Manager Responsibilities
  • Accomplishes clients’ care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress; monitoring staff performance.
  • Determines clients’ requirements by completing intake interviews; determining need for therapeutic medical, psycho-social, and psychiatric evaluations; reviewing therapist evaluations, treatment objectives, and plans.
  • Admits new clients by reviewing records and applications, conducting orientations and assessments.
  • Scheduling clients with Addiction Psychiatrist.
  • Monthly scheduled appointments with clients according to appointment schedule.
  • Establishes treatment programs by setting schedules and routines; coordinating services being provided; arranging resources.
  • Monitors cases by verifying clients’ attendance; observing and evaluating treatments and responses; advocating for needed services, obtaining additional resources; intervening in crises; providing personal support.
  • Maintains clients’ records by reviewing case notes, logging events and progress.
  • Communicates clients’ progress by conducting monthly coordination meetings and evaluations with client’s clinician team.
  • Prepares clients’ discharge by reviewing and amplifying discharge plans; coordinating discharge and post-discharge requirements; providing resources.

Case Manager Skills and Qualifications:
  • Documentation skills
  • Analyzing information
  • Decision making
  • Research skills
  • Verbal communication
  • Written communication
  • People skills
  • Resolving conflict
  • People management
  • Integrity

Education, Experience, and Licensing Requirements:
  • High School Diploma or GED
  • 3+ years customer service experience, preferably in human services, possess demonstrated commitment to customer service
  • Professional or personal experience supporting individuals with disabilities, mental illnesses, or challenging behaviors highly preferred
  • Must be over 21 years old

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