Case Manager Homelessness Services Orange County

Position OverviewCase Managers (CMs) provide case management and supportive services to individuals and families who are experiencing street-level homelessness. Through street outreach, CMs seek to connect unsheltered homeless neighbors to sustainable housing. CMs meet clients where they are and support them to achieve their goals. City Net’s services are housing-focused; CMs work with clients on developing long-term housing plans. CMs connect homeless neighbors to appropriate supportive services, including medical health treatment, mental health treatment, counseling, and permanent housing.

Case Managers offer care and service coordination in partnership with other nonprofits, County and City entities, law enforcement, behavioral health services, and medical providers to ensure clients receive the help they need. These services are provided in collaboration with our partners with the intention of assisting clients with obtaining and maintaining permanent housing as quickly as possible. City Net’s programs follow Housing First and Harm Reduction service models.

Do you have an upbeat passion for ending homelessness? Want to make a difference in the lives of our most vulnerable neighbors during this time of uncertainty and beyond? City Net is looking for empathetic, self-motivated, flexible, dynamic Case Managers to join our team of first responders on the front lines of street-level homelessness.

Proof of vaccination or weekly testing required. All City Net employees working in California are required by the California State Public Health Officer Order of July 26, 2021 to either be fully vaccinated or to submit proof of weekly testing for COVID-19.

The person in this position will spend significant time in the field (not working 100% from home) in informal encampments and in emergency homeless shelters. This is a role that is part of the Healthcare/Public Health Critical Infrastructure Sector, as defined by the Department of Homeland Security, which is required to continue operating during crises such as the current COVID-19 pandemic. Collaborative Case Managers meet with homeless neighbors in-person. Personal Protective Equipment, such as masks and gloves are provided by the organization.
Required Competencies

• Experience cultivating and maintaining productive, professional relationships with various stakeholders required.
• Understanding of the importance of quality and timely data collection and reporting
• Excellent professional boundaries
• Professional verbal and written communication skills (English)
• Strong interpersonal, analytical, and time management skills
• Effective and professional networking and relationship management skills
• Ability to work independently and as part of a team
• Ability to work flexible hours including evenings and weekends
• Proficiency in PCs and Microsoft Office Suite
• Ability to accomplish goals and produce valuable results with minimal supervision
• Ability to handle multiple projects simultaneously while maintaining creativity and strategic thinking and continuing to meet or exceed goals
• Ability to work well with people from diverse backgrounds with varying degrees of experience

Nice To Have

• Case management experience with City Net’s target populations (people affected by homelessness, substance use disorders, chronic health and mental health concerns, domestic and intimate partner violence, and/or human trafficking) strongly preferred.
• Experience and homelessness services professional contacts in the assigned county and surrounding areas.
• Experience gathering and maintaining confidential client records, including intake paperwork, case notes, and client management system data entry.
• Bachelor’s degree or higher in Social Work, Human Services, Sociology, Psychology, or a related field

Other Requirements

• Will be required to report to the Anaheim office daily.
• This position may involve variable scheduling including early mornings, late evenings, and weekends. For example, there may be an early morning shift once per week, or a weekly evening outreach. Must be available for this type of variable schedule.
• May be required to drive a company vehicle to transport clients. For insurance purposes, drivers must be at least 25 years of age, have a valid CA Drivers License, and must pass a Motor Vehicle Report.

Organizational OverviewCity Net is a 501(c)(3) non-profit community organization that is committed to breaking the cycle of homelessness in the communities we serve by connecting neighbors experiencing homelessness to transformative care and innovative housing solutions. Our objective is to reduce homelessness to functional zero in the regions we serve through collaborative supportive services, housing provision, and data-driven solutions that empower our clients to reach their personal goals.
Benefits
We believe in supporting our employees in all areas of life. That is why we offer top-tier benefits to our eligible employees, including but not limited to:

• Health insurance (City Net pays 100% of the employee premium for our baseline plan)
• Paid time off
• Retirement plan
• 401(k)
• 401(k) matching
• Dental insurance
• Vision insurance
• Life insurance (Employer paid group term life and voluntary life)
• Referral program
• Parental leave
• Professional development assistance
• Employee assistance program
• Wellness Reimbursement Program
• Company Vehicles, IPhones, Laptops, and Tablets
• Career Pathing, Raises, Recognition & Rewards

Visit https://citynet.apscareerportal.com for further details.
Questions?If you have questions about this position or our organization, please contact City Net’s Recruitment Team by emailing Recruitment[at]CityNet[dot]org. Please do not contact any of the Homeless Services Outreach Numbers listed on our website, as those phone lines need to remain open exclusively for people who are experiencing homelessness and need help. Thank you!
COVID-19 considerations:
Temporarily during COVID-19, some administrative work may be done from home. Physical distancing and enhanced cleaning protocols are in place. Personal Protective Equipment, such as masks and gloves are provided by the organization for field work.