Case Manager II, Pathways RRH

WHO WE ARE
Since 1984, Larkin Street Youth Services has been committed to helping San Francisco’s most vulnerable youth ages 12-24 move beyond street life. This commitment has fueled the development of a comprehensive continuum of services that is nationally recognized as a model of innovative and effective care. We offer stability, safety, and the opportunity for a better life.
Larkin Street’s continuum provides a range of housing options—from immediate emergency shelter to permanent supportive housing—in addition to essential wraparound services that offer kids the resources and skills they need to exit street life. Supportive services include education, technology and employment training; healthcare, including mental health, substance abuse, and HIV services; and case management.
Our success rate in helping youth get off the street for good testifies to a simple truth: Given safety, shelter, compassion, guidance, and enough positive options, kids can find their own solutions. We believe all youth deserve the chance to reach their full potential and contribute their best to the world.

*PRIMARY RESPONSIBILITIES*
The primary responsibilities of the Pathways RRH Case Manager include working with Pathways 2 Rapid Re-Housing participants, assisting them in their housing search, providing case management services and monitoring the ONE System and coordinated entry referrals. This position can expect a caseload of 12 to 15 transitional aged youth and will be supported by the Program Manager and other Pathways Case Managers.

*Essential Job Functions: *

• Client Outreach, Intake Assessments, Housing Application assistance, follow up during Intake Phase through Housing Move-In Date and up to two years of housing assistance.
• Monthly home visits and regular weekly check-ins with clients who are housed or engaged in housing search.
• Document Collection and Administrative Proficiency. Experience with client database and data collection.
• Attend client meetings as needed including Roommate Meet and Greets, Housing Orientation, Unit Viewings, Lease Signing and Move-In Support.
• Maintain communication with landlords, property managers, community partners, and assist with mediations, as necessary.
• Attend RRH, ONE System and CES training and meetings as necessary to ensure accuracy of information and data tracking.
• Communicate with Pathways team around case management and client needs.

*Other Duties & Responsibilities: *

• Provide case management, mental health services, life skills development and housing services to youth in stages of changed based model.
• Develop and maintain good clinical relationships with clients.
• Collaborate with established community partners; ability to maintain positive working relationships.
• Provide case management and independent living skills education to clients in the office, the field, and their home.
• Crisis intervention and de-escalation techniques.
• Practice life skills training for youth through modeling, active counseling and motivational interviewing and facilitation of groups in accordance with Core Curriculum Models.
• Promote the wellness of the community through a harm reeducation approach.
• Engage successfully with a diverse client population and demonstrate a commitment to Diversity, Equity, and Inclusion in all aspects of service delivery and programming.
• Provide an intensive array of recovery-oriented services and supports, including housing and basic needs assistance, physical health care, benefits assistance, enrollment in Larkin Street’s education and employment services, and integrated mental health services.
• Maintain accurate detailed electronic observation and progress records and support youth while adhering to confidentiality and reporting requirements.
• Case Managers must be comfortable with clinical presentations, consultation and supervision and assertively participate in collaborative service planning.
• Seek team support and supervision, when appropriate. Work with minimal to moderate supervision.
• Participate in professional development activities to enhance skill levels.

*Physical & Language Requirements: *

• Maintain professional standards of performance, demeanor, and appearance at all times.
• Bi-Lingual Spanish is a plus however not required.
• Perform tasks and responsibilities and complete in a timely manner, complying with agency policies and standards. Conforming to scheduling requirements of this job description and program.
• Maintain a creative, team building, cooperative approach to job performance with a constructive, problem-solving orientation to challenges.
• Maintain an awareness of the agency’s mission and work to promote the positive individual and social change goals it embodies.
• Exercise discretion and professional judgment at all times keeping with the responsibilities carried personally and by the agency for the care and welfare of the youth we serve.
• Actively strive to upgrade professional skills through engaging in appropriate professional training and experience.
• Ability to work with a diverse staff and excel in a multi-cultural environment.
• Requires ability to lift, transfer, push/pull, maneuver, and reposition 25 lbs.
• Ability to reach, bend and walk.
• Finger manipulation.
• Ability to speak and write English clearly and accurately.

*Qualifications: *

• Experience working with youth is highly desired, especially at-risk, homeless, or runaway youth.
• Master’s Degree in Counseling, Psychology or Social Work preferred but not required or 3-4 years of experience working with high-risk youth in a shelter and/or transitional or supportive housing program(s).
• Experience and knowledge of housing subsidies, property management, and tenant/lease relations strongly preferred.
• Willingness to work from a strength-based, harm reduction, client centered model with an emphasis on evidence-based practices
• Willingness to work with aggressive, difficult to engage and / or personality disordered clients
• Ability to set clear boundaries with clients, other staff, and volunteers.
• Ability to identify, assess and intervene effectively with mental health symptoms and behaviors
• Ability to notice symptoms of substance use and abuse working knowledge of recovery and treatment philosophies.
• Exceptional organizational and detailed orientated skills with reliability and consistency in work performance.
• Excellent written and verbal skills, including public speaking
• Ability to work with minimal to moderate supervision.
• Ability to multi-task with the capability to learn quickly and integrate efficiently.
• Ability to maintain accurate and timely documentation of clinical work
• Must be a team player as well as have the ability to work independently.
• Proficient in Microsoft Office (Word, Excel, and Outlook). Prior experience with client case management database collection.
• Ability to provide HIV education and prevention
• Working knowledge of issues facing homeless and LGBTQ youth.
• Must be a self-starter with excellent follow-through skills.

*Benefits: *

• Choice of Kaiser and Sutter medical plans, plus dental and vision- (with coverage at no cost for one of the Kaiser and Dental plans as well as Vision for Employees only)
• Health Care and Dependent Care Flexible spending accounts
• Life Insurance
• Vacation- (starting at 3 weeks, increasing to 5 weeks by year five)
• Sick time
• 11 Paid Holidays + Floating Holidays
• Employee Assistance Program
• Health Advocate Service
• Commuter Benefits Program
• Paid Sabbatical following 5 and 10 years of employment
• 403(b) retirement plan with employer matching

All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment. For details on how it is applicable to your employment, please click here.
This position is represented by SEIU 1021 under a collective bargaining agreement.
Larkin Street reserves the right to revise job descriptions or work hours as required.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Larkin Street Youth Services is an equal opportunity employer. Larkin Street Youth Service seeks qualified candidates with interest in the non-profit sector. We are committed to embracing diversity and consider all applicants for all positions without regard to color, ethnic background, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, HIV/AIDS status, veteran status, or any other legally protected class. We encourage applicants of diverse backgrounds to apply for any open position in which they feel qualified.

Location: 134 Golden Gate Ave 2nd FL, San Francisco, CA 94102

Job Type: Full-time