Client Support Specialist I {ITSA}

Position Title:
ITSA- Client Support Specialist I (13321)

Occupational Area:
01

Department:
641160 – Information Technology Services

Job Posting Description:
Illinois Residency Requirement: This position requires Illinois residency within 180 calendar days of the start date.
The ITS- Academic and Client Support Services department at SIUE is seeking qualified candidates to fill a full-time, Information Technology Support Associate (ITSA)- Client Support Specialist I. Academic and Client Support Services supports SIUE’s technology users and is comprised of the help desk, desktop support, lab and classroom support, instructional design and support, application support, and identity and access management. The department strives to provide the best possible service while linking clients to the resources they need and collaborating with them as technology partners.
Under administrative direction from the department Manager, the ITSA- Client Support Specialists I provide timely and effective support for computer solutions to customer service problems, as well as handle the installation, configuration, and maintenance of computer hardware and software. The selected candidate will provide hardware, software and networking training, and works as part of the team that refreshes leased computers on campus during the lease cycle. Additionally, ITSA- Client Support Specialist I provide direct support for computer solutions in computer labs and classrooms including installation, configuration and maintenance of the computers. Further duties and responsibilities may be assigned based on the needs and goals of the department.
This is a full-time, permanent Civil Service position with the University. SIUE offers an exceptional array of benefits to all full-time and part-time employees (50% or more receive benefits accrued at percentage of appointment) including:

• Medical, dental and vision insurance;
• Life insurance;
• University tuition waivers;
• SURS retirement plan;
• Supplemental retirement savings plans;
• Paid vacation and sick leave accrual;
• Generous holiday schedule/paid holidays;
• WorkLife programs;
• Employee Assistance Program (mental health and wellness);
• Employee discounts (local and national retailers).

For more about our benefits and employee services, visit: https://www.siue.edu/human-resources/benefits
To Apply for this Vacancy:
This position closes to applicants at 11:50 p.m. CST on the posting end date. When applying through the HireTouch system, please be sure to complete updated 2022 forms that are attached to the job located under your Applicant Profile box (refresh browser if needed).
Applicants must submit an updated and complete Civil Service Application, which must include complete employment history, through HireTouch. The application is the last form in the document package. If you do not possess any employment history, you must indicate this within the employment history section of the application. Your application should reflect a thorough list of relevant skills and experience related to the minimum qualifications listed for this position. While a resume may be submitted with the application, data for each employer must be listed on this application form. (The words “See Resume” may only be used as a substitute in the section entitled “Specific Duties Performed” not for a list of employment history.) If the Civil Service application is incomplete you will not be considered for the position as our office will be unable to evaluate your submission to determine if you possess the required minimum qualifications.
If qualifying by education or to qualify for a required educational prerequisite, you must submit your transcripts, including those for SIUE, at the time of application. Applicants qualifying for veteran’s preference must submit a copy of form DD214 at the time of application. For additional information, please visit: Eligibility Criteria and Point Allocation and Proof of Eligibility. Please submit any other licenses or certifications related to the position at the time of application.
Applicants will be subject to a background check and/or drug screening prior to an offer of employment. Some positions are represented by a union and may incur union dues. For more information, please visit the Office of Human Resources website at www.siue.edu/human-resources or call Civil Service Testing at 618-650-2190.

Southern Illinois University Edwardsville nurtures an open, respectful, and welcoming climate that facilitates learning and work. As an Equal Opportunity Employer committed to an inclusive and diverse workforce, we will not discriminate against any person on the basis of race, national origin, religion, disability, age, marital status, sex, sexual orientation or veteran’s status. For more on our State of Diversity, visit SIUE Mission, Goals and Plans

Minimum Acceptable Qualifications:
1. High school graduation or equivalent.
2. Any combination totaling one year from the following categories:
(a) Progressively more responsible work experience in an Information Technology (IT) related profession.
(b) College course work which included Information Technology (IT), or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
-60 semester hours or Associate’s degree equals one year

Preferred Qualifications:
All experience (preferred and minimum) can be concurrent:
1) 1 to 3 years of experience installing, upgrading, and troubleshooting computer hardware and software;
2) 1 to 3 years of demonstrable knowledge of scripting languages OR programming, and programming theory and practice;
3) 1 to 3 years of experience troubleshooting computer networking technology, servers, services, and related protocols such as TCP/IP, NETBIOS, AppleTalk, Bluetooth, IEEE 802.11;
4) 1 to 3 years experience installing, maintaining, administering, and trouble shooting multiple operating system platforms such as DOS, MS-Windows, Apple Mac OS, iOS, Android, UNIX, etc.;
5) 1 to 3 years of experience using Microsoft Deployment Toolkit or alternate large scale imaging experience;
6)1 to 3 years’ experience in maintaining systems in an Active Directory environment.

FLSA Exemption Status:
Non-Exempt

Posting Salary:
$3,388.50 Monthly ($40,662 Annual), excellent benefits package.

Location:
SIU Edwardsville Main Campus

Work Week:
Monday – Friday

Shift Hours:
8:00 a.m. – 4:30 p.m.

Posting Start Date:
02/25/2022

Posting End Date:
03/11/2022

Job Type: Full-time