Job Overview
Description
SHIFT: Day Job
SCHEDULE: Full-time
Director Behavioral Health Service Operations
Location – Eastern Time zone/Remote
Be part of an extraordinary team
We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?
Oversees all programs within the scope of their business area. Develops relationships with the customer and leverages those relationships for new and expanded opportunities.
Primary duties may include, but not limited to:
- Accountable for member services and may also be accountable for adjustments, provider database, provider service and member service for local group membership.
- Promote continuous quality improvement throughout the organization.
- Lead re-engineering and other organizational improvements designed to increase efficiency, improve service and strengthen departmental relationships.
- Establish plans to enhance operational collaboration and shared goals in order to achieve a high-performing, cross-functional team.
- Identify and address root causes and primary trends in order to initiate plans for correction and improvements.
- Supports business acquisition in bid preparation and implementation of new contracts.
- Hires, trains, coaches, counsels and evaluates the performance of direct reports.
Qualifications
Requirements
- Requires a BS/BA and a minimum of 10 years related healthcare operations experience; a minimum of 3 years of management experience in managing or any combination of education and experience, which would provide an equivalent background.
- Master’s degree
- Professional license – LCSW, MSW, LPC, LCMHC or similar
Preferred Qualifications
- Program or project management experience with mental health support programs
Additional Info
Monthly travel if located outside of VA
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Anthem approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws.
Anthem, Inc. has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at careers.antheminc.com. Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.
