Director Of Community Services

Easterseals Arkansas

Job Overview

Summary: Directs activities, develops and implements objectives, and plans for all Community and Employment Support (CES) Waiver services provided by the Community Services Program by performing the following duties.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

Establishes strategic goals and initiatives for the Community Services program that align with the organization’s strategic goals and initiatives.

Ensures all policies and procedures are documented and align with Easterseals Arkansas policies and procedures, CMMS and DHS/DDS/PASSE licensure regulations and CARF

Develops and maintains documented processes and procedures to ensure staff have the knowledge and resources to perform their job responsibilities in compliance with licensure and governing regulations.

Develops and oversees annual operating budget of program, monitoring revenue utilization and expenses and addressing any significant variances in a timely manner.

Develops and maintains orientation, onboarding, and annual training programs for CES Waiver Direct Service Managers and Direct Support Professionals.

Leads annual review and evaluation of program effectiveness and develops strategies to respond to initiatives for growth, corrective actions, and program quality and integrity.

Participates as a member of ESA Senior Leadership and works directly with other program directors to ensure individuals and families have the information and support to enroll and access CES Waiver services.

Conducts home visits, scheduled, or drop in, when necessary, to ensure client is receiving appropriate services consistent with plan of care.

Leads collaborative meetings with Assistant Director and Direct Service Managers to identify and/or address areas of concerns identified by licensing bodies, individuals, families, internal reviews, etc.

Responsible for training and monitoring that all staff are properly utilizing electronic platforms necessary for billing, documentation and payroll functions and following all processes and procedures to ensure these functions are performed in compliance with licensure and governing regulations.

Ensure all client files are current and maintained in compliance with licensure and governing regulations.

Ensures all client files are organized in an easily accessible manner and that the system for filing is consistent throughout the program.

Supervisory Responsibilities:
Directly supervises 285+ employees. Carries out supervisory responsibilities in accordance with the organization’s policies and procedures and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:
Bachelor’s degree (B. A.) from four-year College or University required, master’s degree preferred, and 3 – 5 years of management experience.

Other Skills and Abilities:
Knowledge of CES governing regulations including CMS, DHS/DDS, PASSE and CARF.

Employment Type


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