Job Overview
About the Role
The demand for treatment for behavioral health issues continues to increase across the US. As a result, Mindpath Health is experiencing tremendous growth and expansion and is on target to become a leader in outpatient behavioral health services that blend human connection with science-based care.
As an Intake Coordinator (Remote), you will support an environment of high-quality care by being the first point of contact for our new patients. Do you value efficient operations and providing a seamless process within a call center setting? In this role, you will provide a one call resolution to coordinate new patient appointments.
Key Responsibilities
- Providing optimal customer service in a call center setting
- Optimizing provider schedules to ensure timely access to care for patients
- Collecting patient demographics, including personal and financial information
- Following up on intake matters to ensure patient records are accurate
- Assisting patients in distress using verbal de-escalation techniques
Qualifications
- High school diploma or equivalent
- 1+ year of call center experience
- 1+ year of customer service experience (retail, food industry, etc.)
- Working knowledge in Microsoft Office (Outlook, Excel, and Word)
- Demonstrated ability to problem-solve and multi-task
- Excellent verbal and written communication skills
- Bilingual (Spanish) desired
- Experience with EMR, Advance MD preferred
Benefits
We offer a robust benefits package to include:
- Medical, Dental, Vision, and EAP
- LTD/Life Insurance
- 401k with employer match
- PTO accrual starting at 15 days per year
- Paid Parental Leave
- Tuition Reimbursement Program
About Mindpath Health
Mindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve. As a national leader in mental health services, we are reimagining care delivery, reaching patients and focus on clinical excellence. With a team of more than 500 mental health clinicians, Mindpath Health provides a broad spectrum of psychiatry, interventional psychiatry (including TMS and esketamine) and psychotherapy care.
At Mindpath Health, we offer telehealth and in-person visits and coordinate care with primary care physicians and referring providers to ensure a focus on the total health. Mindpath Health is in-network with most major health insurance providers and has more than 80 locations across California, North Carolina, South Carolina, Florida, Texas, Ohio, Arizona and growing.
Join our community and discover how rewarding work can be!
Mindpath Health is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.
