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Intake Coordinator – Every Woman Housed

Intake Coordinator - Every Woman Housed

Job Overview


DWC has recently launched the Every Woman Housed Initiative to mobilize housing solutions for unaccompanied women and women with children residing without shelter in the Skid Row neighborhood of Los Angeles. The key components of this initiative are outreach and intake, short-term housing responses, and long-term housing solutions.

DWC is seeking a full time Intake Coordinator to provide comprehensive, trauma-informed care to unaccompanied women and women with children experiencing homelessness. The Intake Coordinator is responsible for enrolling women in the Every Woman Housed program, assisting women in obtaining identifying documents, linking them to needed services and resources, and collaborating across departments to meet the immediate and long-term needs of each woman. The Intake Coordinator is a member of the Clinical Department and reports directly to the Outreach & Engagement Supervisor.
Essential Functions
  • Perform intake activities for DWC’s Every Woman Housed Initiative, including field-based outreach when needed.
  • Enroll women in the Homeless Management Information System (HMIS) database and conduct the Coordinated Entry System (CES) survey as needed
  • Provide outreach and engagement to unsheltered women and women with children and help them connect to services
  • Serve as an advocate and liaison for clients in accessing needed resources (benefits, basic needs, housing, etc.)
  • Participate in developing service plans and attend multidisciplinary team meetings
  • Attend weekly team meetings and regular one-on-one supervision
  • Provide weekly, monthly, and as needed written reports to Supervisor as assigned
  • Maintain accurate and timely record of activities and services provided to clients, case management notes, and other measurement tools
  • Provide case management support as needed
  • Track outcomes and monitor progress towards program goals
  • Serve as an ambassador of DWC and its mission and values by participating in community meetings/events
  • Develop and maintain relationships with clients, staff and local service providers
  • Other duties as assigned to support the mission of the organization
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies (I.e. Flexibility, Communication Proficiency, Budget Management, Relationship Management)
  • Trauma-Informed
  • Organized and detail-oriented
  • Empathic
  • Relationship-Management
  • Resourceful
Supervisory Responsibility
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type and Expected Hours of Work
This is a full-time non-exempt position. Days and hours of work are Monday- Friday 8:30 AM- 5:00 PM; with flexibility to work during non-scheduled days and evenings when necessary.
Regular travel throughout Los Angeles County is required in this position. Must be able to walk the perimeter of the Skid Row neighborhood in order to conduct outreach to unsheltered women and meet with community providers.
Option for hybrid work schedule, but with expectation to be able to work onsite full time when needed.
Required Education and Experience
  • Education in Human Services, Social Work or related field preferred
  • Experience with HMIS and CES database operation preferred
  • Experience with intakes, assessments and data reporting
  • 2 years’ experience working as a Case Manager/similar position and knowledge of community resources
  • Comfort working with issues related to homelessness, substance abuse, mental health diagnosis, and history of trauma preferred
  • Experience providing trauma-informed care preferred
Required Knowledge/Skills/Position Qualifications
  • Strong knowledge of the complexity of poverty and women’s homelessness, mental illness, trauma, substance abuse, and health issues
  • Ability to streamline intake and assessments efficiently
  • Able to solve problems by being resourceful and using creativity
  • Strong interpersonal, written and oral communication skills; proven ability to communicate with diverse audiences
  • Ability to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities with effective record keeping
  • Ability to work independently and as part of a team
  • Oral and written fluency in English required; Spanish a plus
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) required
  • Must be a CA resident and live at least 75 miles from the office and must be available for in-person meetings at the DWC offices.
  • Must provide documentation of a negative COVID-19 test result from the last seven days, on first day of hire.
  • Must provide documentation of a negative TB test result within the last twelve months, on first day of hire.
  • You will be required to have received at least the first dose of COVID-19 vaccination to start employment with DWC, and second dose must be received within 30 days from the first day of hire.
Additional Eligibility Qualifications
  • Background clearance required
Downtown Women’s Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences is essential to our organization’s effectiveness, and allows us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are.
Downtown Women’s Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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