Intensive Case Management Caseworker, Afghan Placement & Assistance Program

Requisition ID: req24746

Job Title: Intensive Case Management Caseworker, Afghan Placement & Assistance Program

Sector: Social Work

Employment Category: Fixed Term

Employment Type: Full-Time

Open to Expatriates: No

Location: Seattle, WA USA

Job Description

IRC Background: The mission of the International Rescue Committee (IRC) is to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. Founded in 1933, the IRC has a presence in over 40 countries and 27 offices in the United States; the IRC leads the way from harm to home. IRC opened an office in Seattle in 1976 and provides a continuum of services including intensive case management, employment and economic empowerment services, immigration assistance, health and wellness programming, and education support to refugee and immigrant families in Washington State. IRC Washington is committed to providing trauma-informed, equitable, and accessible services and maintaining and evolving a diverse, inclusive, and supportive workplace.

Job Overview:

The Intensive Case Management (ICM) Afghan Caseworker will address barriers to safety and wellness for especially vulnerable Afghan Humanitarian Parolees under ORR’s Preferred Communities program. The ICM Afghan caseworker will be expected to provide strengths-based, client-centered case management to single-headed refugee households; survivors of domestic violence and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants; and refugees who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ). They work closely with clients, colleagues, and external parties to develop service plans to meet individual client needs and preferences utilizing a broad range of financial, social, vocational, and other services and resources in accordance with client eligibility and program requirements.

Major Responsibilities:

Responsibilities include, but are not limited to:

• Determine client eligibility for ICM programming and conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client.
• Develop individualized, SMART Self-sufficiency plans for each client enrolled in the ICM program.
• Evaluate client progress every six months during active program enrollment to determine the client’s progress towards goals and work with the client to identify new needs and actions needed.
• Assist clients in navigating social service systems, which may include helping clients apply for benefits and attend and schedule appointments.
• Provide clients with extended orientation on a variety of topics such as developing social support networks, navigating transportation systems, and navigating the education system at the local level, to include supporting clients in practicing and learning to do this independently.
• Respond to client crises, with guidance from supervisor as needed.
• Assist clients with requesting financial assistance when applicable and track the received financial assistance within case files.
• Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).
• Attend relevant trainings and meetings at the local and national level.
• May train and lead the activities of volunteers and interns.
• Follow all policies, procedures, and protocols of the agency

• Attend and engage in all team meetings, staff meetings, and other relevant meetings and participate fully as a member of the IRC team

• Other duties as assigned.

Key Working Relationships:

Position Reports to: Health Empowerment Program Coordinator

Other Internal and/or external contacts:

Internal: other IRC Seattle program teams, IRC Seattle Finance and Operations teams, HQ ICM

External: Health service providers, Hopelink, other community partners

Job Requirements:

• Relevant degree or equivalent professional and/or lived experience related to health access, health navigation, public health, social services, social work, direct service provision, case management, etc.
• Lived experience as a refugee or immigrant is preferred.
• In lieu of lived experience, experience working with refugees and/or immigrants; cross-cultural or overseas experience accepted.
• Minimum of 1-2 years of case management experience with similar populations and/or client needs required.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self- starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.

• Attention to detail and accuracy in work product.
• Ability to provide direct service and also prioritize related case note, documentation, and administrative duties.
• Professional proficiency in English required, both spoken and written; proficiency in Dari and/or Pashto strongly preferred.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Driver’s license, access to reliable transportation, and appropriate insurance
• Ability to work remotely and access to reliable Internet.

• Commitment to anti-racism and ongoing learning

Working Environment:

• Standard, professional office environment (flexible remote and in-office)
• May require occasional weekend and/or evening work.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: IRC is an equal opportunity employer and we value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

IRC- leading the way from harm to home

Please Apply at http://www.rescue.org/careers

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