Manager, Community Navigator Program

Social Interest Solutions

Job Overview

What We Do

One Degree is a program of Alluma, a non-profit on a bold mission: to remove the barriers between people and the services and support that matter most. We believe that applying for benefits — and finding the food, shelter, or health services you need — should be quick, simple, and dignified. Our diverse team is made up of policy experts, technologists, determined leaders and compassionate innovators, united by our desire to do whatever it takes to solve complex problems in connecting people to health and social services. We create technology solutions in collaboration with the community using our tools, and are constantly striving to embody an empowerment model in our work.

How We Work

Alluma employees dig deep to understand the challenges that communities face and how social service and health care professionals and organizations work to address those challenges. With that understanding we dig into how our clients work and the challenges faced by the people they serve, so we can streamline complicated processes and design smart solutions that work better for everyone. At Alluma, everyone has a role in ensuring that nobody falls through the cracks. We put people and their unique needs at the center of what we do. Each client and each community that we work with is unique and different, so our technology solutions must flex to each opportunity.

Alluma Benefits

At Alluma, we invest in the health and wellness of our employees. We offer our full time employees 100% coverage for medical, dental, and vision, and 75% coverage for dependents. In addition, we match up to 3.5% contributions toward 403b Retirement. To ensure a healthy work life balance, we offer generous paid time off (PTO), volunteer time off, floating holiday, and holiday pay (12 days throughout the year). We also provide a week of holiday pay between Christmas and New Years Day (our holiday break) for our full time employees.

Alluma is fully committed to equity, diversity, and inclusion. We know through experience that people with wide-ranging ideas, perspectives, and backgrounds foster a stronger and more creative work environment. We encourage everyone to apply.

Position Description

We are looking for a full-time Manager of the Community Navigator Program (CNP) to join our team of 16 staff members and dozens of remote part-time employees and volunteers. We are growing our Community Navigator team to connect families and individuals to resources. The Community Navigator program includes 2 full-time Community Navigators (Bay Area and Los Angeles) and 1 full-time Peer Navigator (Bay Area), with plans to add part-time Community Navigators to new regions and a part-time Peer Navigator in Los Angeles by 2022. This role can be remote or in the Oakland office when reopened.

The Community Navigator Program is a small and mighty team that empowers over 35,000 resource-seekers and service providers with One Degree through community outreach, virtual engagement and relationship building. The Manager will provide strategic and practical guidance in community outreach, mentorship and performance management with a racial and class equity lens. As we grow, this role will be responsible for supporting areas with trainings that do not yet have a dedicated Community Navigator, as well as hiring and training new roles.

Role And Responsibilities

  • Provide oversight, support, and performance management to the Community Navigators and Peer Navigators
  • Provide training and feedback to CNP team re: presentations and community engagement
  • Determine the strategic priorities of the team in collaboration with Manager, Member Success
  • Determine, tracking, evaluate, and report on CNP metrics of success
  • Synthesize learnings from CNP interactions with the community to share with our internal departments, including Policy
  • Facilitate collaboration between Community Navigator Program and other Alluma departments
  • Recruit for open Community Navigator and Peer Navigator roles

Qualifications

  • Strong public speaker and presenter
  • Excellent English writing skills
  • Strong project management and strategic thinking skills
  • Data-driven, makes decisions informed by metrics
  • Compassionate and nonjudgmental supervisor/mentor
  • Demonstrated understanding of the intersection of racism and poverty
  • Experience and/or proficiency in Google (preferred) or Office suites
  • Incredible attention to detail
  • Loves getting and giving meaningful feedback
  • Doesn’t sacrifice the “good enough” solution for the “perfect” solution when “good enough” is the right call
  • (Strongly preferred) Spanish proficiency
  • (Preferred) Lived expertise that resembles our community
  • (Preferred) Proficient Spanish speaker, reader, and writer

Education/Training Requirements

  • Experience managing a team of at least 1 full-time staff or multiple part-time staff
  • Experience in community outreach and/or public speaking
  • Experience training and/or onboarding staff
  • Understanding of the social service landscape, in California preferred
  • (Preferred) Experience hiring new staff members

How to Apply

Click the “Apply” button at the bottom of the page and when prompted include:

  • Resume or LinkedIn profile link
  • Brief statement of interest in this role and Alluma (1-2 paragraphs), or cover letter if you prefer. Cover letters that do not reference in your interest in Alluma will not be considered.

Applications are on a rolling basis, but we highly encourage submitting your application on or before August 1, 2021.

Alluma believes that everyone has the right to express their identity in however manner they choose, including the use of whatever pronouns they would like. Job applicants may, but are not expected to, provide their pronouns at any point in the hiring process by notifying the hiring manager or any other employee with whom they are in contact, over the phone, over email, or in person. We believe in maintaining a welcoming and inclusive workplace. Every employee, volunteer, contractor, community member, and job applicant may discuss their gender identity or expression openly, or keep that information private.

Work Environment And Conditions

Physical requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While performing the duties of this job, the employee is regularly required to sit, stand, talk and hear, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

Work environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is working in an office environment. The noise level in the work environment is usually moderate.

Alluma is an Equal Opportunity Employer.

In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Alluma also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Alluma.

Seniority Level

Mid-Senior level

Industry

  • Information Technology & Services
  • Computer Software
  • Internet

Employment Type

Full-time

Job Functions

  • Project Management
  • Information Technology

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