Mental Health Advocate


Job Overview

Position: Mental Health Advocate

Location: St. Louis, MO

Salary: $35-42k


Avenica is currently recruiting for an Entry Level Mental Health Advocate. In this role the individual will help callers understand services the company offers. It requires empathy, understanding, and patience. The ideal candidate for this position is a college graduate interested in gaining experience in healthcare or the mental health field. Great opportunities for professional development and career growth. No experience required.

Responsibilities Of The Entry Level Mental Health Advocate

  • Explain service and process, interpret benefit and eligibility, and follow up with clients for service satisfaction
  • Screening and referral functions
  • Register participants in the advocacy system and opens case files
  • Screen participants and provider requests for services
  • Educate participants with respect to parameters of services and benefits design and claim process
  • Assist and supports care managers in the handling of crisis calls
  • Provides follow-up calls to participants to assess level of service satisfaction
  • Complete service tracking and initiates the Concern, Compliant, Grievance (CCG) process
  • Assist Intake Coordinator, provides mentoring, and assists in training when necessary
  • Participates in clinical/intake staff meeting and in-service seminars

Requirements Of The Entry Level Mental Health Advocate

  • Bachelor’s degree is required, preferably in mental health/social sciences field
  • Strong interpersonal skills with ability to collaborate and work effectively with individuals, strengthening relationships to achieve best possible solutions
  • Ability to understand client and business partner needs and challenges and apply creative and logical approach to identify solutions
  • Ability to receive and understand direction, ask questions when appropriate, and manage time to work effectively and independently
  • Highly motivated with initiative to actively seek opportunities to broaden knowledge and improve skills
  • Strong counseling skills – must demonstrate warmth and empathy with client
  • Strong conflict-resolution skills – must be able to tolerate irate callers or those who are in a crisis
  • Flexible and creative problem-solver – every call is different, so candidate must be able to be comfortable “thinking on their feet”
  • Strong receptiveness to feedback from supervisor and mentor
  • Self-directed and independent, coupled with good judgment in making decisions

Career Path/Opportunities For Growth

  • Company puts strong emphasis on internal career development
  • Lead Personal Advocate/Sr. Lead Personal Advocate – responsible for new employee training
  • Team Leader – management for Advocate teams
  • Case Coordinator – acts as liaison between care management team and clients
  • Care Manager (requires master’s degree in Psychology)
  • Account Reps, Wellness Coordinator Reps, Human Resources, and/or other positions within business structure

Avenica is a dynamic and innovative education-to-work partner, helping match people to meaningful careers. Our process identifies skills beyond the resume, meeting candidates where they are and advocating on their behalf where career matches exist. We are proud to open new doors to candidates that they may not have considered in the past. Avenica serves a national client base and places thousands of individuals each year across the United States.

To learn more, visit our website at .

Avenica is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.



Seniority Level

Entry level


  • Hospital & Health Care
  • Mental Health Care

Employment Type


Job Functions

  • Legal

Pay range unavailable

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