Office Manager – Mental Health Private Practice

Counseling Connections & Associates is a modern mental health private practice whose vision is to redefine the therapy experience through a progressive, high-tech, and client-centric approach.

We are hiring an Office Manager to help our clients, providers, and our practice thrive. Our ideal candidate is someone who has a passion for customer service with the energy to support a busy office. This job entails a lot of interaction with people, both in person, over the phone, and through email. We are looking for someone with a “Client First” attitude who can provide administrative expertise to our clients to ensure they receive 5-star service.

Qualifications Include:

• Outstanding people skills. We need you to be both compassionate and assertive.
• Experience with EHR software (BIG PLUS, but not necessary).
• Proficient in Google Workspace applications.
• Excellent organizational and time management skills with an ability to multi-task and prioritize job duties.
• Ability to change direction quickly and work well under pressure while maintaining professional character.

Education:

• High School Diploma or G.E.D. required.

Experience:

• 2-3 years of experience working in a medical practice setting.

Responsibilities and Job Functions:

• Hospitality Mindset: Take ownership in creating an environment that consistently produces exceptional client experiences. This includes addressing client concerns and ensuring any complaints are handled appropriately.
• Highly Detailed: Demonstrate high attention to detail in learning, adapting, and implementing new systems and operations. Comply with all HIPAA and PHI regulations/guidelines.
• Leadership: Manage, lead and train admin staff. Collaborate with providers and staff to manage a fast-paced environment and orchestrate the flow of clients throughout the clinic.
• Assist With All Front Office Functions: Check-in/check-out, scheduling, insurance verification. Communicate insurance coverage with clients, collect client payments, and follow up with clients regarding balances due.
• Phone/Email/Faxes: Monitor and respond to calls, emails, and faxes.
• Credentialing: Oversee provider credentialing.
• Manage Office Logistics: Monitor/restock office supplies, provider requests, minor cleaning as needed.

Why should you sign on with Counseling Connections & Associates?

• Competitive Compensation — we pay talented team members what they’re worth.
• Paid Time Off & Paid Sick Leave — for when you need it most.
• Paid Holidays — because we want you to enjoy time with friends and family.
• Flexible Scheduling — because you have a life outside of work.
• Amazing Team Atmosphere — because we want to have fun at work.

Job Types: Full-time, Part-time

Pay: $23.00 – $25.00 per hour

Benefits:

• Paid time off

Medical Specialty:

• Psychiatry

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Required)

Experience:

• Medical receptionist: 2 years (Required)

Work Location: One location