OTT Program Manager

OVERALL RESPONSIBILITIES: Under the direction of the Clinical Director, the program manager
oversees the mental health services provided to all individuals open under OTT program. The program
manager supervises the clinicians, case managers and/or peer support staff to ensure quality service
delivery and meeting the contract obligations for OTT. The program manager also coordinates and
provides oversight to the administrative functions that impact all OTT services.

EDUCATION:

• Master’s degree in Social Work or related field,
• Qualifies as a Qualified Mental Health Professional (QMHP) by the Department of Mental
  Health.

EXPERIENCE:

• Must have at least 2 years’ experience providing mental health services.
• Must be eligible to submit for licensure with the Board of Behavioral Sciences.

SPECIAL SKILLS AND KNOWLEDGE:

• Ability to provide leadership to clinical and administrative staff
• Must be able to successfully complete Live Scan screening with no negative indicators.
• Basic computer skills and literacy are required to use the agency electronic health record.
• Staff must be able to logon, type, use a mouse and negotiate through various screens or
  windows to complete daily chart documentation or supervision requirements.
• Ability to respond quickly, effectively and with equanimity to member crisis and life
  situations.
• Ability to communicate well verbally and to articulate treatment model.
• Excellent written and verbal skills.
• Knowledge of specialty mental health services, including targeted case management and
  rehabilitation services.
• Ability to work as a team member and to work with other agencies, collaborators, and
  community resources.
• Must have valid California Driver’s license and the availability of a care with adequate
  insurance.

DUTIES

• Supervises and provides oversight for assigned staff (comprised of case managers, peers, and/or clinicians) assisting them in identifying barriers to achieving program goals and developing
  recovery oriented solutions for client problems and needs.
• Meets weekly with the staff to ensure they receive adequate orientation to their position,
  ongoing information, support, and resources to carry out the duties of their job. Assist staff in
  identifying barriers to achieving program goals and in developing solutions to overcome
  barriers.
• Oversee and participate in implementation of agency identified Evidenced Based Practice (EBP) interventions, treatment strategies, practices and service elements to improve outcomes for the population served
• Establish and monitor systems to ensure clinical assessments, corresponding updates, treatment plans, and outcomes measures are clinically relevant to the individual client as well as completed, reviewed, and signed in a timely manner as specified by Los Angeles County
  Department of Mental Health and agency standards.
• Ensures staff team members document all services provided and ensure service codes and time billed are accurate consistent, and clinically relevant. Documentation is to be completed and submitted in a timely manner.
• In conjunction with the SCHARP Management Team, plans and implements relevant in-service training for the staff; provides in-service training and identified outside resources as needed.
• Follows the agency’s personnel policies when in the process of hiring, disciplining, and
  terminating staff. This includes the involvement of the Clinical Director and the Human
  Resources Director.
• Work as a team with relevant inter/intra agency teams such as the Department of Probation and psychiatrists to provide consistent services.
• Maintain billing expectation and meet all documentation standards in the clinical record.
• Follows up on any client grievances, following SCHARP policies and procedures.
• Responds to crisis, emergency and urgent care issues twenty-four hours per day, 7 days a week to clients on a scheduled on-call basis. Interventions should be made in an effort to avert
  hospitalization and/or incarceration and promote recovery. Obtain and maintain LPS
  designation.
• Ensures systems/procedures are maintained, implemented or developed to support
  administrative functions such as; time sheets, check requests, staff schedules, vehicle check out, and other performance measures are entered timely.
• Coordinate and manage all referrals submitted to the program and assign cases to appropriate
  staff in a timely manner. Request and review referral information from appropriate sources
  ensuring applicants meet program eligibility criteria. Monitor and maintain a list of all clients
  referred and maintain record of disposition of all clients in real time. Ensure timely opening of cases.
• Conduct quarterly reviews of all open cases to ensure that there is a steady flow of clients
  transitioning out of the program once program goals have been met. Conduct monthly case
  reviews regarding high risk/high need clients for disposition.
• Works with the Clinical Director in ensuring the program outcome measures and other client
  statistical or satisfaction data is collected and submitted for data entry in a timely manner.
  Ensures clients’ compliance data is submitted consistently and timely.
• Knowledge of program services contract-budgetary responsibilities and how to motivate staff in meeting deadlines and contracted services provision.
• Participates in the Quality Assurance and Utilization Review Committees, ensuring that all client cases are reviewed in a timely manner and that all documentation meets Los Angeles County Department of Mental Health standards.
• Meets weekly with the Clinical Director and keep informed of all aspects of the program in a
  timely manner. Ensure all OTT unique protocols are being qualitatively followed and report to
  Clinical Director any discrepancies of established clinical and administrative systems.
• Attends and participates in all pertinent SCHARP and relevant County meetings.
• Other Administrative and clinical duties as assigned.

Environment/Working Conditions

• Routine duties involving interacting with a variety of individuals within the agency, clients, and
  the community.
• Daily functions which may include exposure to clients/family members from various ethnic,
  cultural and socio-economic backgrounds, with communicable diseases and some may be prone
  to violence.
• Strives to be flexible and adapt to change
• Seeks opportunities to facilitate change and encourages others to do the same
• Maintains a constructive and positive outlook
• Travels to site locations and outside locations as needed or requested.

Position requires driving, valid driver’s license, a motor vehicle clearance, and proof of insurance
is required and must be maintained throughout employment. Additional regulatory,
contractual, or local requirements may apply.

Physical Activity:
In the course of performing this work, the employee:

• Will spend time sitting, standing, walking, driving, reaching, speaking and listening.
• Must regularly lift and/or move up to 10 pounds, and may occasionally lift and/or move up to 25 pounds
• Is expected to travel periodically via personal vehicle.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Job Type: Full-time

Pay: $75,000.00 – $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor’s (Preferred)

Experience:

• Business Project Management Occupations: 1 year (Preferred)

License/Certification:

• PMP (Preferred)

Work Location: One location