Program Manager

Program Manager

Job Overview


Catholic Charities is one of the largest, oldest, and most comprehensive nonprofit human services organizations in Northern California, annually reaching more than 60,000 vulnerable individuals of all faiths in San Francisco, San Mateo, and Marin Counties. With a staff of approximately 450, reaching peaks of nearly 600 with seasonal hires, a budget of $54.3 million, and a current governing board of 27, this venerable, fully-accredited, independent 501(c)(3) nonprofit addresses some of the most pressing community needs – homelessness, generational poverty, immigration, inequality, hunger, aging in isolation, and communicable disease – to name a few – with compassion and services of highest quality.


The Homelessness Prevention Program (HPP), a program of Catholic Charities, provides homelessness prevention assistance to families and singles in San Francisco to help them maintain or obtain permanent housing. HPP assists families in permanent housing who are in danger of eviction or who need help to move to a more sustainable rental situation. Service components provided include needs assessment, budget planning, landlord mediation, referrals to tenancy counseling and legal assistance, short-term case management, necessary referrals, and access to financial/rental assistance.

The Program Manager carries a caseload ot 10-12, and provides case management services to homeless and low-income families in order to help them obtain and maintain permanent housing and stability. These services include income increasing plans, housing search services, crisis intervention, collaboration with community services, application for public benefits and referrals as needed in regard to housing and job security. The Programs Manager conducts home visits and field visits in the community.

Under general supervision from the Program Director, the Program Manager oversees the daily program operations of the Program Staff at their location, and in the absence of the Program Director. The PM works directly with case management staff to resolve any program or client issues and acts as a liaison to property owners, property managers and outside community service providers.
This position will work extensively with program and city-wide database and support the teams.


  • Under direction of the Program Director provide a variety of direct services to clients.
  • Monitors and directs day to day operations for the programs in compliance with Catholic Charities policies and procedures and requirements, including direct communication with contractor
  • In Coordination with the Program Director, prepares and updates monthly reports and maintains a record keeping system for regulatory agencies and funder reports.
  • Develops and directs the implementation of goals, objectives, policies, procedures, and work standards where applicable for the assigned program; interprets and complies with all applicable federal and state regulations.
  • In conjunction with the Program Director, develops and monitors the program’s budget; oversees the financial well-being of the program by analyzing cost-effectiveness and exercising cost controls; prepares, submits, and justifies budget enhancements.
  • Monitors and stays abreast of technological, legal, and operational changes that affect the activities and work processes of the program; makes recommendations for and develops and carries out improvements to the program to meet changing mission parameters and requirements.
  • Maintain continuity of services with new and existing service providers.
  • Develop and maintain positive professional relationships with collaborative service providers, funders and communities that will meet the changing needs of client population.
  • In Coordination with the Program Director, Develop and maintain a current list of available housing units within the City and County of San Francisco and nine Bay Area surrounding counties that is updated weekly
  • Assist clients in accessing appropriate resources and take appropriate actions relative to housing stability.
  • Maintain close communication with other service providers involved with each client.
  • Design and implement program activities for all program participants.
  • Data entry into One System, and CARES Systems and completion of monthly reports.
  • Participate in related program, organization and community meetings as assigned.
  • Maintain proper client and program documentation.
  • Represent the program and organization at outside meetings as needed.
  • Attend meetings and training programs, as requested.
  • Commitment to the Mission and Vision and Core Values of Catholic Charities.
  • Data entry for cases approved weekly in CARES and the profiles in ONE/ System.
  • Scan the complete client’s signed application and uploaded to the CARES System and BACS.
  • Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

  • BA degree and one year of experience preferred or AA degree and three years related experience.
  • Previous experince locating and maintaining affordable family housing.
  • Experience working with families in crisis.
  • Experience with San Francisco housing resources and public benefits.
  • Other relevant experience will be considered.

Knowledge, Skills & Abilities:

  • Strong coordination skills.
  • Knowledge of community resources for families transitioning from homelessness.
  • Strong knowledge of substance abuse and mental health issues and treatment models.
  • Ability to assess emergency situations and react accordingly by accessing appropriate medical/social systems.
  • Functional knowledge of Microsoft Office Products.
  • Ability to speak Spanish or Cantonese required:.
  • Knowledge of mandatory reporting requirements for people working with children.
  • Knowledge of issues facing homeless families.
  • Must be able to read and write English
  • Ability to communicate clearly in both verbal and written forms.
  • Ability to prioritize tasks with strong organizational skill.
  • Ability to design systems and processes to track data and monitor progress.
  • Achievement-oriented
  • Teamwork and cooperation
  • Client-centered
  • Organizational awareness
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

**For information on application status, please contact :

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability, or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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