Job Overview
Overview:
The primary responsibility of the Quality Assurance Manager is to supervise Health Information Specialists, oversee billing, and aid in maintaining quality assurance for their assigned counties. This candidate will have a high level of organizational and analytical skills, be able to prioritize projects, be willing to develop new procedures as required to improve the overall quality of the department, have strong computer skills and good communication skills, and be a positive team player.
As a nonprofit mental health agency, Seneca Family of Agencies is committed to providing traditionally marginalized communities a network of outstanding mental health, community-based, and educational services. We are committed to building a diverse staff and strongly encourage people of color to apply. Our programs are deeply engaged in conversations and trainings on Diversity, Equity, and Inclusion in order to bring equity and justice to the youth and families we serve.
Responsibilities:
- Supervise Health Information Specialists, including coordinating with program supervisor to monitor all areas of professional development.
- Oversee all Billing Information System entries for assigned programs/counties.
- Monitor Medicaid documentation of assigned programs.
- Will function as a HIPAA privacy lead at each site within assigned region(s)
- Distribute necessary information to various departments within Seneca as well as outside agencies.
- Communicate with county department of mental health to troubleshoot system errors or billing discrepancies.
- Attend county provider meetings, trainings and workshops and disseminate information on regulation changes
- Manage out of county billing issues.
- Participate in preparation for county or state audits.
- Serve as a liaison between programs and Quality Assurance to communicate changes to documentation guidelines.
- Attend Monthly Quality Assurance management meetings.
- Maintain and update agency documents and manuals.
- Travel to various sites for QA support as needed.
- Provide support, coaching, and training for new Health Information Specialists as requested by Central QA.
- Support programs that have a Health Information Specialist vacancy as requested by Central QA.
- Assist in special projects assigned by Program Directors, Clinical Supervisors and/or Central QA
- Complete additional duties as requested by Program Directors, Clinical Supervisors and/or Central QA.
Qualifications:
- BA/BS degree required
- Employed as a Seneca Center Health Information Specialist/ Lead Health Information Specialist in good standing (preferred but not required).
- Completion of Management Training Series (preferred but not required).
- Excellent organizational, analytical, computer, and communication skills.
- Ability to prioritize projects.
- Previous experience in a comparable position.
- Computer literacy with both PC and Macintosh computers with strong proficiency in Excel.
- Experience managing Electronic Health Records.
- Ability to structure and perform routine tasks.
- Ability to work as a member of multi-disciplinary team.
- Valid CA driver’s license and insurability through Seneca’s automobile policy
- TB test clearance, fingerprinting clearances and any other state/federal licensing or certification requirements
- Proof of COVID-19 vaccinations and booster required
Schedule:
- Monday through Friday, 9am – 5pm
Benefits:
- Competitive salary
- Annual performance evaluations provide the potential for a generous salary increase each year
- 5 weeks of Paid Time off and 11 Paid Holidays
- Relocation assistance may be available
- Comprehensive employee benefits package, including medical, dental, vision and chiropractic coverage and partially paid premiums for dependents
- Employer-paid Employee Assistance Plan
- 403b Retirement Plan
- Abundant promotional opportunities across the agency in California and Washington
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