Support Services Specialist

Harbor is seeking a Support Services Specialist to provide front desk support in Perrysburg. Position is full-time (40 hours per week) Monday – Friday. 1st and 2nd shifts available.

Job Duties:

• Answers all calls in a professional, warm, courteous, and efficient manner in accordance with organization’s customer service efforts. Transfers calls to voice mail or takes accurate written messages and proper and prompt delivery.
• Answers all incoming calls from clients regarding their appointments which include new and follow-up appointments, cancellations, and rescheduling.
• Ensures that clients are announced to appropriate staff person.
• Schedules ongoing appointments for other Harbor locations.
• Collects payments from clients as required. Reconciles cash box and completes deposit or distributes cash drawer to designated person, as assigned.
• Performs opening/closing duties as assigned.
• May float to other locations as needed.

Requirements

• High school diploma or equivalent required with two years of closely related office experience strongly preferred.
• Must have previous experience in data entry.
• Excellent customer service skills, flexibility, strong multi-tasking skills, and excellent organizational skills required.
• Must be proficient and accurate in computer use, including Microsoft Word.
• Knowledge of skills to work with youth/adults affected by trauma preferred.

About Harbor:

• A leading provider of mental health and substance use treatment for over 100 years
• 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year
• Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!

Why Work for Harbor?

It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:

• Medical, dental, and vision coverage
• Retirement plan with company match
• Generous paid time off, sick time, and paid holidays
• Tuition and professional license reimbursement programs
• Clinical supervision hours offered
• Employee referral bonuses
• Ability to make a difference in your community!

*Please note that Indeed’s algorithm selects a rate for the position and does not reflect Harbor’s pay scale​

Job Type: Full-time

Pay: $13.00 – $19.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Education:

• High school or equivalent (Preferred)

Work Location: One location