Clinical Outreach Manager (Office-Based)

About Monogram Health

We deliver access to specialty care for patients with kidney disease where it previously did not exist. We are dedicated to improving the well-being, quality of life and health outcomes for our patients by partnering with the nation’s leading kidney specialists to provide transformative kidney care. Monogram Health supports patients suffering from Chronic Kidney Disease and End Stage Renal Disease by forming deep rooted relationships and preparing them both emotionally and physically for the challenges of managing kidney disease. Monogram Health uses next generation artificial intelligence algorithms to predict necessary and timely care to promote the delay of kidney disease progression, seamless transitions to dialysis and/or pre-emptive kidney transplant. We then utilize in-home visits to build meaningful relationships between patients and their care team that drive positive behavior change and optimize our patients’ health outcomes.

Position: Clinical Outreach Manager (Office-Based)

The Monogram Health Clinical Outreach & Performance Manager will have the opportunity to improve patient lives each and every day. This clinician will complete ad-hoc telephonic visits with members and work on corporate clinical initiatives, as assigned. He or she will partner with the enrollment & outreach team to contact patients who have previously missed a scheduled home visit and assist in completing comprehensive health assessments (CHA) and scheduling a timely subsequent in-home appointment with their assigned Care Manager. Monogram is first and foremost an in-home care management program; these limited telephonic visits are meant to serve as engagement tools for patients who miss initial visits. The purpose is to get the hard-to-reach patient initially engaged with a CHA, as a bridge to in-home, in-person care management.

Additionally, this individual will work with company Clinical Performance Managers and take ownership of key company-wide clinical performance measures. This includes measuring and reporting on regional and individual performance and assisting individuals to improving outcomes. Examples include helping clinical operations colleagues monitor transplant eligible patients and drive transplant referrals.

Position Requirements

· The position will be located in the company’s Tempe, AZ or Nashville, TN office

· Graduate of an accredited School of Nursing

· Current Compact Licensure as a Registered Nurse

· Ability to show empathy and quickly build relationships with patients and colleagues

· 3+ years previous experience working in managed care, care management, home health and/or with CKD/ESRD patients

· Excellent verbal communication skills both in person and on the phone

· Capacity to adapt to schedule changes with short notice; multi-tasking ability is a must

· Sharp clinical documentation skills

Roles and Responsibilities

· Perform telephonic visits and assessments daily with members who have kidney disease and multiple co-morbidities, with the aim of engaging the patient in a proactive plan of care and assisting in scheduling timely subsequent in-home appointments

· Interact daily with members who suffer from challenging physical health, emotional health and socioeconomic conditions, with compassion and patience

· Drive performance in key company-wide clinical measures such as transplant evaluation, advance care planning, and/or nephrologist engagement

· Utilize reporting and analytics to identify areas where improvement is needed and drive clinical outcomes

· Support Monogram Health as necessary with any tasks or projects required to deliver excellent personalized kidney care and perform all other duties as assigned

· Uphold the mission and values of Monogram Health in all aspects of your role and activities

Benefits

· Opportunity to work in a dynamic, fast-paced, and innovative care management company that is transforming the delivery of kidney care

· Competitive salary

· Comprehensive medical, dental, vision and life insurance

· Flexible paid leave & vacation policy

· 401(k) plan with matching contributions

At Monogram Health we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• This is an office position and will require you to work in the office. Are you able to work in the Phoenix, AZ or Nashville, TN office?

Education:

• High school or equivalent (Preferred)

Experience:

• Managed care: 3 years (Preferred)
• Care management: 3 years (Preferred)
• Home health: 3 years (Preferred)
• CKD/ESRD patients: 3 years (Preferred)

License/Certification:

• RN (Required)

Work Location: Multiple Locations