Community Health Worker – Behavioral

Responsibilities:

• Facilitates and manages patient referrals to therapy and psychiatry. Contacts, screens, triages, and connects patients to both internal and external behavioral health resources. Maintains in-house waitlist if appropriate.
• Maintains mental health provider schedules with a focus on optimizing productivity. Fills provider schedules and manages templates.
• Conducts warm hand offs of patients from medical providers to facilitate integration of care, to connect high risk/high priority patients to behavioral health services, and/or for patients who have a positive screening for unhealthy alcohol use.
• Assists in establishing and maintaining smooth functioning of the site’s Behavioral Health Team. Actively participates in behavioral health meetings.
• Supports behavioral health patient panels by making reminder calls, tracking patient attendance, and following up on no-shows to support and improve continuity of treatment.
• Supports behavioral health providers in having patients complete screening questionnaires and other paperwork.
• Tracks patients’ progress and alerts providers to need for outreach and for enhanced services.
• Assists in coordinating and support behavioral health patient groups.
• Ensures appropriate consent and parental involvement for pediatric patients in behavioral health (at sites serving pediatric patients).
• Provides basic support to patients in connection to patient portal and video telehealth visits.
• Contacts community agencies and maintains updated resource lists of BH resources in the community.
• Responsible for data collection, entry and generation of reports.
• Participates in special projects under direction of supervisor.

Qualifications:

• Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change while maintaining a positive attitude.
• Ability to prioritize tasks, work under pressure and complete assignment in a timely manner.
• Ability to effectively present information to others, including other employees, community partners and vendors.
• Ability to seek direction/approval from on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
• Work in a team-oriented environment with a number of professionals with different work styles and support needs.
• Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
• Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
• Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
• Make appropriate use of knowledge/ expertise/connections of other staff.
• Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.
• Commitment to working directly with low-income persons from diverse backgrounds, in a helpful, supportive manner.

• Bachelor’s Degree in Social Work, Health or Human Services field or equivalent combination of education and/or experience.
• Administrative experience in health or social service setting.
• Knowledge of East Bay health and social service resources.
• Previous work providing services to persons with mental health disorders, substance use disorders, physical health conditions and/or disabilities, and/or who are experiencing homelessness.
• Proficient in Microsoft Office with ability to manage databases.
• Must be bilingual English/Spanish.