Coordinated Care Services Inc

Coordinated Care Services Inc

Job Overview

Description: POSITION/BUSINESS TITLE: Program Associate – Assisted Outpatient Treatment (AOT)
PROGRAM/DEPARTMENT: Monroe County Office of Mental Health (MCOMH)
REPORTS TO: Assisted Outpatient Treatment (AOT) Supervisor
CCSI SERVICE LINE: Program Management
DATE: April 2022
LOCATION: Rochester, NY
NOTE: CCSI requires all staff to be fully vaccinated against the COVID-19 virus. Reasonable accommodations will be made for individuals with a qualified religious or medical/disability need.
ABOUT CCSI: CCSI is a not-for-profit management services organization with a special focus in the area of behavioral health and human services. We help provider agencies, local and state government, and other not-for-profits deliver programs and services that improve health and quality of life for the people they serve. Our administrative offices are in Rochester and we work with customers and communities across New York State. Our customers are our partners, and we work hard to develop the longstanding, productive relationships needed to support high quality services.
CCSI’s culture is one that values integrity, innovation, community connectedness, and exceptional customer service. We are committed to maintaining a diverse workforce, an inclusive environment, and efforts aimed toward dismantling structural racism. Our people make CCSI what it is and in turn, we strive to create a work environment that supports both personal and professional growth. We work hard and appreciate the importance of wellness through work/life integration.
ABOUT THE POSITION: This position works with incarcerated or otherwise legally involved individuals who are diagnosed with mental illness through their transition into treatment and services in the community.
Service System Performance Management

  • Assist fellow AOT staff with reviewing referrals for AOT criteria determination
  • Monitor compliance with AOT court orders and voluntary agreements, with written and in person follow-up with client and provider
  • Interact with and participate in discharge, family, and treatment team meetings (with Hospital, outpatient, family, jail, etc.) to reinforce AOT involvement
  • Formulate petitions and voluntary agreements in timely manner
  • Assist AOT Coordinator in monitoring clients with active AOT orders who are released from NYS Department of Corrections and support prison systems with linkages to behavioral health services in Monroe County
  • Assist AOT Coordinator in scheduling AOT exams
  • Link all new referrals to Care Management agencies upon completion of initial AOT examination
  • Amend current orders as needed and submit for doctor review
  • Prepare reports as required by Monroe County and NYS OMH
  • Record progress notes in a comprehensive, timely manner
  • Monitor all scheduled AOT hearings as scheduled
  • Attend court related to AOT matters as necessary

System-wide Service Planning

  • Implement and assist with the development of policy/procedures to ensure that clients’ treatment needs are met
  • Communicate effectively with providers, criminal justice personnel, and families to assist clients with maintaining compliance with treatment and AOT
  • Monitor response of providers and assist with the development and implementation of performance improvement activities
  • Performs other duties as assigned.

. Requirements: REQUIRED COMPETENCIES: To be successful in this position, you will need competence in:

  • Communicating effectively.
  • Building collaborative relationships.
  • Valuing diversity and fostering an inclusive environment.
  • Striving for self-development and taking initiative to be resourceful.
  • Problem-solving both independently and with others.


  • M.S.W., M.S., or M.A. in a Mental Health, Social Work, or Human Services related area preferred, B.A or B.S. required or equivalent education and work experience (see CCSI’s equivalency chart).
  • Three to Five (3 – 5) years’ experience in mental health field


  • Must possess a valid class D New York State Driver’s License and must have access to a motor vehicle in order to meet the transportation requirements of this position
  • Travel as necessary to fulfill responsibilities
  • Ability to satisfactorily complete required background screenings: SEL, State Central Registry, criminal and driving.
  • Use team approach in working with Monroe County Office of Mental Health staff and the community
  • Incorporate a recognition of the diverse clientele into daily activities
  • Recognize and value diversity within the work environment. Participates as a member of the CCSI team in valuing individual differences and supporting one another’s opportunity to achieve their greatest potential.
  • Culturally responsive to the population being served in the development, design, monitoring, evaluation and/or implementation of programs and services.
  • Assist with coverage of other Priority Services functions as needed
  • Familiarity with community resources
  • Willingness to engage clients through a variety of interventions and in varied settings
  • Respect the confidential nature of all CCSI and CCSI customer information you are exposed to in the course of your work performance. Staff working directly with protected health information /electronically stored protected health information, personally identifiable information, and other patient/consumer/customer data, will abide by the specific procedures and policies outlined by CCSI’s Code of Conduct and CCSI’s Privacy and Security Policies, New York State regulations and Federal regulations.

Operating Principles and Demonstrated Behaviors:
Ability to demonstrate, understand and apply our workplace values through behaviors and actions. These operating principles are expected of all employees in all roles. All applicants (internal and external) must evidence their attitudes/behaviors as part of the application process:

  • Excellence in Customer Service
  • Collaboration
  • Honoring People and Their Work
  • Individualized Work/Life Integration
  • Integrity
  • Innovation
  • Community Connectedness
  • Diversity & Inclusion

CCSI does not accept inquiries from third party recruiters or search agencies.

Job Type: Full-time

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