Housing Case Manager

Working for Metrocare isn’t just a job. It’s a career where your skills and passion for delivering quality care make a positive difference to the individuals that we serve.

ABOUT METROCARE:
Metrocare is the largest provider of mental health services in Dallas County, serving more than 57,000 adults and children annually. For more than fifty (50) years, Metrocare has provided an array of services available to people with mental and developmental disabilities. In addition to behavioral health services, Metrocare provides primary care centers for adults and children, accessible pharmacies, housing and supportive social services. Through the Altshuler Center for Education & Research we are advancing mental health beyond Dallas County.

JOB DESCRIPTION
GENERAL DESCRIPTION:

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve. The Housing QMHP provides supportive housing case management services to individuals with mental illnesses who have experienced homelessness or instability in housing. Services may include, but are not limited to, assessment, development of measurable treatment goals and objectives, referral, linkage, advocacy, monitoring, crisis intervention, life skills training, tenancy skills training, and continuity of care. This position promotes ongoing housing stability, promotes the acquisition of income to increase self-sufficiency, and encourages self-determination of program participants.

*ESSENTIAL DUTIES AND RESPONSIBILITIES: *
The essential functions listed here are representative of those that must be met to successfully perform the job.

• Performs other duties as assigned.
• Assists housing operations in obtaining documentation to complete housing recertification to facilitate ongoing access to housing assistance by program participants.
• Identifies and assists program participants in obtaining entitlements by providing referrals, advocacy and negotiation, as needed.
• Conducts individual and group rehabilitation meetings. Solicits feedback from program participants, and consults with colleagues and team leaders when dealing with unfamiliar/uncomfortable issues.
• Facilitates inpatient admission upon request by program participant or if clinically indicated. Provides continuity of services throughout inpatient stay. Participates actively in discharge planning. Meets with program participant within 5 days of discharge into the community.
• Provides crisis intervention. Makes home visits, initiate mental illness warrants, and work with police and other public servants as needed to address crisis.
• Follows up within 24-hours on assigned program participants who access emergency services. Report status disposition to treatment team.
• Reports repeated unsuccessful efforts in maintaining contact with program participants.
• Follows up with assigned program participants who miss a scheduled clinic appointment and document attempts to engage with program participant.
• Participates in interdisciplinary team staffing. Present psychosocial assessment findings. Updates team on progress or lack of progress in reaching agreed upon goals. Provides relevant information that might impact housing stability and treatment engagement.
• Documents attempts to involve program participants, service providers, natural supports, and caregivers (unless opposed by the program participant) in the housing service plan process.
• Provides skills training to promote stability in housing (budgeting, self-care, developing natural supports, and independent/instrumental living skills).
• Assists in obtaining and modifying goals as needed.
• Develops measurable objectives and goals agreed upon by the program participant.
• Completes ongoing psychosocial assessments for program participants. Upon assessment, formulates, collaboratively an individual housing service plan.
• Provides overall service coordination, referral, linkage, and advocacy to consumers with varying needs. Performs duties in concert with other members of an interdisciplinary treatment team.

*COMPETENCIES: *
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws
• Able to work independently with minimal supervision.
• Ability to organize and prioritize tasks.
• Effective written and verbal communication skills.
• Ability to work as a team member.
• Skilled in using tact and diplomacy in interacting with staff and program participants.
• Ability to problem solve, exercise good judgment, and make sound decisions.
• Ability to effectively manage a large caseload of consumers with varying needs.
• Ability to organize work flow and develop efficient work procedures.
• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.

*QUALIFICATIONS*

*EDUCATION AND EXPERIENCE: *

• Bachelors Degree or Masters degree from an accredited college or university in psychology, social work, counseling, sociology, human growth and development, special education, or education psychology.

MATHEMATICAL SKILLS:

• Basic math skills required.

REASONING ABILITY: *

• Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

COMPUTER SKILLS: *

• Ability to successfully use an automated clinical record keeping system.
• Ability to utilize Internet for resources.
• Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Centers liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.
• Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.

Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Leave
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development Allowance up to $1500 per year
• Bilingual Stipend – up to 6% of the base salary
• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer
Tobacco Free Facilities – Metrocare is committed to promoting the health, well-being and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

No calls from staffing agencies or independent recruiters

• Location: 9708 Skillman Road, Dallas, TX 75243
• Job Type: Full-time