Job Overview
JOB SUMMARY
The Clinical Programs Sr Manager is responsible for the management of a large portion of the Clinical Programs department. They will lead a team of front line leaders, as well as be responsible for the delivery and execution of our suite of clinical services including but not limited to ScreenRx, Health Connect 360, Advanced Opioid Management, inMynd, and a suite of Care Value solutions.
ESSENTIAL FUNCTIONS
Schedule and monitor staff and day to day workflow.
Develop employee’s skills, evaluate performance and provide feedback. Oversees resolution of employee relations.
Conducts hiring, training, and evaluation of staff.
Develop, track and monitor employee’s compliance to quality, service and production standards.
Address staff concerns and day to day operational, system, customer service, quality, and professional issues.
Implement programs and process improvements to enhance the level of internal and external customer service provided.
Work with leadership to analyze operations and overall efficiencies of the team.
Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve.
Represents Clinical Programs in cross-functional meetings and projects.
Other special projects and tasks as assigned.
Build and maintain relationships with our product owner partners.
Collaborates to build and revise annual and quarterly operating plans.
QUALIFICATIONS
College degree preferred.
5-7 years of relevant experience.
Preferred experience in PBM and benefit set up knowledge..
Strong PC skills and knowledge of Microsoft Office Suite and SharePoint.
For this position, we anticipate offering an annual salary of $102,500 – $170,800, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we’ll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the “Life at Cigna” tab on our careersite: www.cigna.com/careers
About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
More Information
- Salary Offers $102,500 - $170,800 a year
