Case Manager

Full-time, 40 hours, Case Manager- Crisis & Referral Operator/Engagement Specialist. This will be based out of our Vienna, Illinois office. 

About us

When you join the Arrowleaf team, you are committing to a meaningful career where your work will make a difference for your neighbors throughout Southern Illinois and strengthen our region as a whole. You’ll have a chance to build well-being not just for the people you work with, but for yourself as well, as you gain life-changing experiences, enjoy highly competitive benefits, and experience unmatched opportunities for advancement.

About the role

We are looking for qualified candidates that possess the drive and skills to work for an organization that is rapidly growing and evolving. Crisis Response and Intervention Services, which are available 24/7, help people of all ages deal with immediate stressors, minimize the negative effects of physical or mental health challenges, and cope with a loss of functioning in any area of life.

 

What we’re looking for

• High School Diploma or GED
• Qualifies as a Mental Health Professional – MHP within 1 year of hire
• Lived experience in areas of mental health, substance use, or navigating crisis systems
• At least 21 years of age
• Must have a valid driver’s license and proof of vehicle liability insurance

 

What you’ll do

• Field inquiries from Illinois’ Call4Calm line to assess immediate needs and link to identified resources.
• Operate as the initial access point for individuals calling the Agency’s 24/7 resource and crisis line; assess for presenting needs and the immediate safety of individuals in crisis; facilitate warm handoff to Crisis QMHPs and/or first responders, as applicable.
• Provide phone-based peer support to individuals who do not present as an imminent safety risk that are not in need of a face to face response.
• Conduct outreach to individuals who are in or at-risk of entering crisis systems of care in an effort to assess for access barriers and engage them into treatment and other stabilization supports.
• Provide timely phone and in-person follow-up with individuals, families, and inpatient systems; assesses the efficacy of the developed safety plan and makes updates as needed
• Facilitate communication externally and across agency staff/applicable programs to ensure continuity of care for individuals presenting in crisis services;
• Provide comprehensive consumer care and case management services including access to transportation services, state and federal entitlements, medical care, psychiatric care, housing, and other basic needs to support stabilization and reduce re-entry into crisis.
• Complete all required forms and documentation in a timely and efficient manner.
• Demonstrate active involvement in team/program meetings, supervision, and agency/community events and activities as assigned.
• Ability to screen, assess and provide interventions for clients that are exhibiting symptoms of trauma.

 

What we offer

• You will enjoy a flexible schedule
• Family oriented- atmosphere
• Professional development opportunities
• A culture of collaboration
• 100% employer paid health insurance & life insurance
• Up to 360 hours of paid time off just within your first year of employment! Includes 12 holidays, personal, sick and bereavement leave, vacation and volunteer paid time off.
• Additional opportunities for compensation are available above starting salary!

For more information and to apply online visit myarrowleaf.org/employment
or call Mallory at 618-658-0719.

Selection of employees for Arrowleaf shall be performed in such a manner as to ensure equal consideration of all qualified applicants. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, disability, marital status, protected veteran status or national origin.