Housing Locator – Case Manager

Catholic Charities of San Francisco

Job Overview


Catholic Charities is one of the largest, oldest, and most comprehensive nonprofit human services organizations in Northern California, annually reaching more than 60,000 vulnerable individuals of all faiths in San Francisco, San Mateo, and Marin Counties. With a staff of approximately 450, reaching peaks of nearly 600 with seasonal hires, a budget of $54.3 million, and a current governing board of 27, this venerable, fully-accredited, independent 501(c)(3) nonprofit addresses some of the most pressing community needs – homelessness, generational poverty, immigration, inequality, hunger, aging in isolation, and communicable disease – to name a few – with compassion and services of highest quality.


Catholic Charities SF HOME provides homeless and low-income families with ongoing monthly rental subsidies accompanied by intensive services in order to rapidly transition homeless families into housing and to prevent low-income families from becoming homeless.

The SF HOME Case Manager/Section 8 Housing Locator provides supportive case management services for a caseload of 15-18 homeless and low-income families in order to help them obtain and maintain permanent housing and stability. These services include housing search services, collaboration with community services, and referrals as needed in regards to housing stability and social services needs.

The SF HOME Case Manager/Section 8 housing Locator conducts home visits and field visits in the community.


  • Caseload portfolio assignment up to 15-18 clients
  • Conduct comprehensive housing searches and Landlord recruitment to establish a portfolio of housing units that meet the needs of the served population. Units shall be reasonable in size, near transportation and other amenities, consistent with tenant preferences to the greatest degree possible, and accessible to tenants with disabilities.
  • Maintain Communication and coordination with Coordinated Entry Access Points, The Housing Authority and EHV case management partners to remove any barriers to the housing referral process;
  • Collaborate with HSH to identify and act upon opportunities to secure units. This may include presentations, planning, and other activities needed to engage new partners, secure real estate, or otherwise expand the housing inventory supported with EHV resources.
  • Engagement with all tenants referred for housing placement to determine preferred housing options, required services, and needed documentation;
  • Housing Navigation services to assist successful transition into permanent housing, including unit viewings and selection, accompaniment during move-in process, and orientation to neighborhood and surrounding services;
  • Provide case management services to families enrolled in the SF HOME Emergency Voucher Program that includes a minimum of two in person contacts per month; one being a home-based contact. Services provided include, but are not limited to, housing search assistance, crisis intervention, community and support services, information and referral, family budget assistance, job enhancement and support, and landlord advocacy.
  • Provide ongoing support services by developing and monitoring an individualized case plan for each family with appropriate goals, objectives and time lines.
  • Provide practical support, education and assistance to tenants in addressing immediate needs related to achieving stability and life management skills, with a minimum of monthly client contact.
  • Act as a positive support liaison between Landlords and program participants to ensure housing stability.
  • Maintain continuity of services by coordinating new and existing outside service providers.
  • Assist families to access appropriate resources and take appropriate actions relative to vocational training, job development/placement, housing maintenance, income improvement, and childcare.
  • Maintain an open relationship with relevant family service providers involved with aftercare families.
  • Participate in related program, organization and community meetings as assigned.
  • Maintain accurate, current, and complete client files and complete all required data collection forms and reports. Maintain appropriate records for monthly reports.
  • Computer data entry as required into CARES.
  • Participate in staff meetings, client peer reviews, in-services and other training as required.
  • Work in collaboration with other team members and Program Director in the design and implementation of program operations and policies.
  • Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

  • BA degree and one year of experience preferred or AA degree and three years related experience.
  • Previous experience locating and maintaining affordable family housing.
  • Experience working with families in crisis.

Knowledge, Skills & Abilities:

  • Strong coordination skills.
  • Knowledge of community resources for families transitioning from homelessness.
  • Strong knowledge of substance abuse and mental health issues and treatment models.
  • Ability to assess emergency situations and react accordingly by accessing appropriate medical/social systems.
  • Functional knowledge of Microsoft Office Products.
  • Ability to speak Spanish or Cantonese required.
  • Knowledge of mandatory reporting requirements for people working with children.
  • Knowledge of issues facing homeless families.
  • Must be able to read and write English
  • Must be able to drive and have access to reliable vehicle to be used for home visits (mileage and cell phone stipend paid by agency).
  • Ability to communicate clearly in both verbal and written forms.
  • Ability to prioritize tasks with strong organizational skill.
  • Ability to design systems and processes to track data and monitor progress.
  • Achievement-oriented
  • Teamwork and cooperation
  • Client-centered
  • Organizational awareness
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

**For information on application status, please contact CCSFJobs@californialaborsolutions.com. :

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability, or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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